Emily Wolfe
Milwaukee
Summary
To find a full-time position where I can use my customer service and clerical background. In my previous positions, I have been able to develop my strong skills in typing, data entry, and my excellent phone skills where I use strong verbal communication skills demonstrating empathy, respect, restatement, open-ended questions, active listening, and diplomacy with a diverse customer population. All my positions have taught me to multi-task. I have excellent communication skills and I am detail oriented. I am a people person and a team player.
Overview
22
22
years of professional experience
Work History
Engagement Ctr Rep III
Advocate Aurora Healthcare
Milwaukee, WI
01.2015 - 08.2025
- Acts as the first point of contact for customers reaching out to Advocate Aurora through established Engagement Center services for both internal and external partnerships. Supports all Engagement Center initiatives and services accurately documenting each interaction using the electronic medical record. Able to provide wayfinding and/or resolve customer inquiries including but not limited to providing general information, paging providers, front-ending symptomatic patients call for nurse triage, updating customer information/demographics, verifying medical records, entering medication refill requests, and scheduling patient appointments for both primary and specialty providers. Mentors less experienced team members assisting with onboarding process as a shadow or guide maintaining relationship as point person for complex issues that may arise.
Kid Care Attendant
YMCA of Metro Milwaukee
Greenfield, WI
06.2009 - 09.2015
- Responsible for watching children dropped off in Kid Care. I am responsible for checking the children in/out, daily attendance sheets, record keeping for payments and coordinating games and activities.
Data Entry Representative
Apex Financial
Buffalo Grove, IL
04.2009 - 10.2010
- I was responsible for searching Social Security Numbers for information regarding debts. I then sent them to a Debt Collector.
Cashier/ Receptionist
Service Department
Milwaukee, WI
05.2003 - 09.2009
- Cashiering, answering incoming phone calls for the entire dealership, filing Service repair orders and training nighttime cashiers when needed. After four months, my duties increased and included opening and closing repair orders for new and used cars, opening, and closing sublet repair orders for many different vendors, typing window stickers for new and used cars and inputting pre-delivery inspection claims for reimbursement for new cars.
Education
High School -
THOMAS MORE HIGH SCHOOL
Saint Francis, WI05.2000
Skills
- Type 55 WPM
- Proficient with phone skills
- Team player
- Multitasking Abilities
- Telephone reception
- Excellent communication
- Attention to detail
- Organizational skills
Timeline
Engagement Ctr Rep III
Advocate Aurora Healthcare
01.2015 - 08.2025
Kid Care Attendant
YMCA of Metro Milwaukee
06.2009 - 09.2015
Data Entry Representative
Apex Financial
04.2009 - 10.2010
Cashier/ Receptionist
Service Department
05.2003 - 09.2009
High School -
THOMAS MORE HIGH SCHOOL