Emily Wood
Spring Hope,NC
Summary
Motivated college student who demonstrates strong work ethic and communication skills. Always willing to take on any task and seek to apply myself in a position where new skills can be learned. Currently working towards a degree in information technology.
Overview
4
4
years of professional experience
Work History
Caregiver Coordinator/Office Administrator
Amada Senior Care
3701 Sunset Ave Suite A, Rocky Mount, NC 27804
02.2024 - Current
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
- Anticipated future scheduling needs based on company growth projections, ensuring adequate staffing levels were maintained at all times.
- Managed and maintained an average of 70 employee schedules at a time.
- Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
- Enhanced client satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality services.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Assisted clients with activities of daily living, promoting independence and quality of life when needed: cleaned house, managed laundry, assisted with dressing guidance, grooming, meal preparation, bathing, and medication reminders.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Answered and redirected incoming phone calls for office.
- Developed strong relationships with employees through consistent communication and support.
- Reduced employee turnover, implementing targeted retention strategies and feedback mechanisms.
- Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.
Starbucks Barista
Target
Wilson, NC
01.2023 - 01.2024
- Demonstrated exceptional customer service by welcoming and engaging with customers, ensuring a positive experience.
- Utilized strong communication skills to accurately take customer orders, answer inquiries, and provide information about products and promotions
- Operated cash registers, processed transactions accurately, and maintained a balanced cash drawer
- Maintained a clean and organized work environment, including routine cleaning of equipment, restocking supplies, and following safety and sanitation protocols
- Collaborated with team members to ensure smooth operations during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized beverages
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Personal /Lowes To Go Shopper
Lowes Foods
06.2020 - 01.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route
- Worked flexible schedule and extra shifts to meet business needs
- Conferred with customers to understand needs and make targeted product recommendations
- Consulted with customers on food selections and custom order requests
- Noted customer special requests, preferences and favorite products to enhance service and build loyalty to Lowes Foods to go
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Cashier
Lowes Foods
Wake Forest, NC
06.2020 - 01.2023
- Consistently made deadlines and quality goals for accuracy and timeliness
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Maximized efficiency by scanning items quickly and efficiently
- Helped customers complete purchases, locate items and join reward programs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Opening Cook
Chick-fil-A
Greensboro, NC
08.2021 - 01.2022
- Prepared breakfast stations and open the store for the crew in the morning
- Inspected appliances, commercial fryers, and ovens to verify proper working order
- Transitioned between breakfast and lunch service
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Created identical dishes numerous times daily with consistent care, attention to detail and quality
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
Associate of Arts -
Nash Community College
Rocky Mount, NC12.2024
High School Diploma -
Bunn High School
Bunn, NC05.2021
Skills
- Customer Service
- Complex Problem-Solving
- Business Administration
- Leadership skills
- Problem-Solving
- Patient Care
- Relationship Building
- Beverage Preparation
- Food Preparation
- Workplace Safety
- Cleanliness standards
- Verbal and written communication
- Staff Training and Development
- Staff Management
Timeline
Caregiver Coordinator/Office Administrator
Amada Senior Care
02.2024 - Current
Starbucks Barista
Target
01.2023 - 01.2024
Opening Cook
Chick-fil-A
08.2021 - 01.2022
Personal /Lowes To Go Shopper
Lowes Foods
06.2020 - 01.2023
Cashier
Lowes Foods
06.2020 - 01.2023
Associate of Arts -
Nash Community College
High School Diploma -
Bunn High School