Summary
Overview
Work History
Education
Skills
Timeline
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Emily Wood

Spring Hope,NC

Summary

Motivated college student who demonstrates strong work ethic and communication skills. Always willing to take on any task and seek to apply myself in a position where new skills can be learned. Currently working towards a degree in information technology.

Overview

4
4
years of professional experience

Work History

Caregiver Coordinator/Office Administrator

Amada Senior Care
02.2024 - Current
  • Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
  • Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
  • Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
  • Anticipated future scheduling needs based on company growth projections, ensuring adequate staffing levels were maintained at all times.
  • Managed and maintained an average of 70 employee schedules at a time.
  • Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
  • Enhanced client satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality services.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Assisted clients with activities of daily living, promoting independence and quality of life when needed: cleaned house, managed laundry, assisted with dressing guidance, grooming, meal preparation, bathing, and medication reminders.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Answered and redirected incoming phone calls for office.
  • Developed strong relationships with employees through consistent communication and support.
  • Reduced employee turnover, implementing targeted retention strategies and feedback mechanisms.
  • Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.

Starbucks Barista

Target
01.2023 - 01.2024
  • Demonstrated exceptional customer service by welcoming and engaging with customers, ensuring a positive experience.
  • Utilized strong communication skills to accurately take customer orders, answer inquiries, and provide information about products and promotions
  • Operated cash registers, processed transactions accurately, and maintained a balanced cash drawer
  • Maintained a clean and organized work environment, including routine cleaning of equipment, restocking supplies, and following safety and sanitation protocols
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized beverages
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Personal /Lowes To Go Shopper

Lowes Foods
06.2020 - 01.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
  • Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route
  • Worked flexible schedule and extra shifts to meet business needs
  • Conferred with customers to understand needs and make targeted product recommendations
  • Consulted with customers on food selections and custom order requests
  • Noted customer special requests, preferences and favorite products to enhance service and build loyalty to Lowes Foods to go
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Cashier

Lowes Foods
06.2020 - 01.2023
  • Consistently made deadlines and quality goals for accuracy and timeliness
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Maximized efficiency by scanning items quickly and efficiently
  • Helped customers complete purchases, locate items and join reward programs
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Opening Cook

Chick-fil-A
08.2021 - 01.2022
  • Prepared breakfast stations and open the store for the crew in the morning
  • Inspected appliances, commercial fryers, and ovens to verify proper working order
  • Transitioned between breakfast and lunch service
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Education

Associate of Arts -

Nash Community College
Rocky Mount, NC
12.2024

High School Diploma -

Bunn High School
Bunn, NC
05.2021

Skills

  • Customer Service
  • Complex Problem-Solving
  • Business Administration
  • Leadership skills
  • Problem-Solving
  • Patient Care
  • Relationship Building
  • Beverage Preparation
  • Food Preparation
  • Workplace Safety
  • Cleanliness standards
  • Verbal and written communication
  • Staff Training and Development
  • Staff Management

Timeline

Caregiver Coordinator/Office Administrator

Amada Senior Care
02.2024 - Current

Starbucks Barista

Target
01.2023 - 01.2024

Opening Cook

Chick-fil-A
08.2021 - 01.2022

Personal /Lowes To Go Shopper

Lowes Foods
06.2020 - 01.2023

Cashier

Lowes Foods
06.2020 - 01.2023

Associate of Arts -

Nash Community College

High School Diploma -

Bunn High School

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Emily Wood