EMILY WOODS
RACINE,WI
Summary
Proactive Customer Service Professional with excellent communication and organizational skills. Capable of managing multiple responsibilities with integrity and a positive attitude.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE/SUBLET COORDINATOR
RMS QUALITY SERVICES
09.2022 - Current
- Subcontracts calibration & repair services to ISO 17025 accredited third parties.
- Communicates with vendors and suppliers to verify pricing and timely delivery.
- Reviews orders upon return for accuracy and confirmation that requirements were met.
- Promptly handles customer requests for quotes, order updates, and company information.
- Trains new employees on operating procedures and company services.
- Oversaw the responsibilities of the Operations Manager during their LOA.
ASSISTANT GENERAL MANAGER
PANERA BREAD
08.2015 - 09.2022
- Key leader of the top-performing certified training store in the region.
- Created training materials and held training sessions for new managers.
- Developed a streamlined onboarding process for new-hires.
- Composed weekly team schedules based on predicted sales and employee availability.
- Conducted regular food safety audits to identify, record, and remedy any violations.
- Reconciled daily sales and prepared deposits.
Education
ASSOCIATE OF APPLIED SCIENCE - IT COMPUTER SUPPORT SPECIALIST
GATEWAY TECHNICAL COLLEGE
RACINE, WI05.2023
Skills
- Proficient in Microsoft Office
- Leadership and Coaching
- Experienced in NetSuite ERP
- Quality Assurance
- Experienced in Workday
- File Management
- Troubleshooting
- Problem Solving
- Active Listening
- Delegating
Timeline
CUSTOMER SERVICE REPRESENTATIVE/SUBLET COORDINATOR
RMS QUALITY SERVICES
09.2022 - Current
ASSISTANT GENERAL MANAGER
PANERA BREAD
08.2015 - 09.2022
ASSOCIATE OF APPLIED SCIENCE - IT COMPUTER SUPPORT SPECIALIST
GATEWAY TECHNICAL COLLEGE
Similar Profiles
Salihan SidibeSalihan Sidibe
Safety Relief Superintendent at Responsible Mining Services (RMS)Safety Relief Superintendent at Responsible Mining Services (RMS)
Akhil Vinayak Thulasibhavanam DinamaniAkhil Vinayak Thulasibhavanam Dinamani
RN, ICU at The Bahrain Defence Force – Royal Medical Services (BDF-RMS)RN, ICU at The Bahrain Defence Force – Royal Medical Services (BDF-RMS)
Pierre F. HardinPierre F. Hardin
Armed Security Contractor at RMS Protective ServicesArmed Security Contractor at RMS Protective Services