Summary
Overview
Work History
Education
Skills
Timeline
Generic

EMILY WOODS

RACINE,WI

Summary

Proactive Customer Service Professional with excellent communication and organizational skills. Capable of managing multiple responsibilities with integrity and a positive attitude.

Overview

10
10
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE/SUBLET COORDINATOR

RMS QUALITY SERVICES
09.2022 - Current
  • Subcontracts calibration & repair services to ISO 17025 accredited third parties.
  • Communicates with vendors and suppliers to verify pricing and timely delivery.
  • Reviews orders upon return for accuracy and confirmation that requirements were met.
  • Promptly handles customer requests for quotes, order updates, and company information.
  • Trains new employees on operating procedures and company services.
  • Oversaw the responsibilities of the Operations Manager during their LOA.


ASSISTANT GENERAL MANAGER

PANERA BREAD
08.2015 - 09.2022
  • Key leader of the top-performing certified training store in the region.
  • Created training materials and held training sessions for new managers.
  • Developed a streamlined onboarding process for new-hires.
  • Composed weekly team schedules based on predicted sales and employee availability.
  • Conducted regular food safety audits to identify, record, and remedy any violations.
  • Reconciled daily sales and prepared deposits.

Education

ASSOCIATE OF APPLIED SCIENCE - IT COMPUTER SUPPORT SPECIALIST

GATEWAY TECHNICAL COLLEGE
RACINE, WI
05.2023

Skills

  • Proficient in Microsoft Office
  • Leadership and Coaching
  • Experienced in NetSuite ERP
  • Quality Assurance
  • Experienced in Workday
  • File Management
  • Troubleshooting
  • Problem Solving
  • Active Listening
  • Delegating

Timeline

CUSTOMER SERVICE REPRESENTATIVE/SUBLET COORDINATOR

RMS QUALITY SERVICES
09.2022 - Current

ASSISTANT GENERAL MANAGER

PANERA BREAD
08.2015 - 09.2022

ASSOCIATE OF APPLIED SCIENCE - IT COMPUTER SUPPORT SPECIALIST

GATEWAY TECHNICAL COLLEGE
EMILY WOODS