Hadja Turay

• Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
• Facilitated coordination between primary care physician and specialists to ensure continuity of care.
• Meet with patients and families regarding treatments, procedures, medications, and continuing care.
• Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
• Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
• Prepared reports using Microsoft Office applications including Excel, Word, and PowerPoint.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.

• Optimized clinical flow and liaised between all medical staff and 350+ patients per week during triage, verification of patient information, purpose of encounter, and follow-up
• Coordinated education pre- and post-treatment to patients about procedures, medication, aftercare, and instructions
• Assisted providers during examinations and surgical procedures, including excisions, injections, sutures removal, and phlebotomy.
• Managed the collection and processing of blood, tissue, and other laboratory specimens for testing in compliance with CLIA regulations
• Assist physicians with procedures such as Botox, injectable fillers, biopsy, Laser procedures, and lesions procedures
• Maintained accurate and up-to-date patient records by diligently gathering essential information such as medical histories, test results, and relevant documentation

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• Medical histories, create progress notes, take and download pictures into EMR charts, injections, triage calls, write prescriptions and send using E-script
• Efficiently performed insurance verification pre-certification and pre-authorization functions
• Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
• Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

• Streamlined record management system including paper and electronic filing to maintain records of correspondence and patient data with 100% accuracy
• Performing initial physical examination of patients upon arrival to the facility, including checking vital signs and temps
• Organize meetings for 5 managers, and maintain medical records, and correspondence files while transferring correspondence/medical records by mail, email, and fax
• Created methodical call scripts that enhanced appointment scheduling efficiency by 47% while reducing patient wait time up to 20%.
• Maintained accurate records of all insurance transactions using computer software systems.
• Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.