Emily Woods
Saint Paul,United States
Summary
A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.With a diverse range of charter flights, including Kona charters from Los Angeles to Kona Hawaii, men's and women's college sports team charters, and Minnesota United and other major league sports charters, I have gained invaluable customer service experience. These experiences have equipped me with the skills to provide excellent service to customers from various cultures and backgrounds.
Security professional with extensive experience in transportation security operations. Proven track record of implementing security protocols and enhancing safety measures. Known for team collaboration and adaptability to changing security needs. Expertise in threat assessment and emergency response.
Overview
13
13
years of professional experience
Work History
Lead Transportation Security Officer
Transportation Security Administration, TSA
09.2022 - Current
- Conducting safety and security duties to keep the traveling public safe
- Provides respect and understanding to all passengers to ensure compliance with security procedures
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Flight Attendant
Suncountry Airlines
12.2019 - 09.2022
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- I had conducted Inflight Operation Experience training new flight attendants, equipping them with skills needed to maintain high service standards.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Cashier, Deli, Floral, Greenhouse
Ptacek's IGA
05.2012 - 08.2023
- Supervising anywhere from 4 to 12 employees
- Making sure the store is stocked and clean
- Locking up the safe and the store at closing
- I was the manager of the seasonal greenhouse
- I also communicated with other businesses about their greenhouse shipments
- In the Floral department I helped customers with orders over the phone and in person
Cast Member: Quick Service Food and Beverage
Walt Disney World
01.2018 - 01.2019
- Helping and serving guests from many different cultures
- Working as a team to provide a safe and enjoyable vacation for our guests
- Helping train international students, to help them succeed in the workplace, when other trainers couldn't overcome the cultural differences
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
Education
High school diploma or equivalent -
Prescott High School
Prescott, WI05.2015
Skills
- Responding to emergencies
- Customer service
- Strong work ethic
- Attention to detail
- Hazardous materials handling
Availability - Work Schedule
Full-time
Timeline
Lead Transportation Security Officer
Transportation Security Administration, TSA
09.2022 - Current
Flight Attendant
Suncountry Airlines
12.2019 - 09.2022
Cast Member: Quick Service Food and Beverage
Walt Disney World
01.2018 - 01.2019
Cashier, Deli, Floral, Greenhouse
Ptacek's IGA
05.2012 - 08.2023
High school diploma or equivalent -
Prescott High School
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