Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Emily Wuerstl

O'fallon

Summary

Dynamic professional with experience in customer service and veterinary medicine, complemented by a background in sales and data entry. Proven ability to adapt to diverse work environments while ensuring exceptional guest and customer interactions. Proficient in various software and computer systems. Committed to delivering high-quality service and continuous learning across multiple roles.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Call Center Agent

HotelPlanner
09.2023 - 08.2025


  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment as an inbound call center agent.
  • Helped customers every day with positive attitude and focus on customer satisfaction.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
  • Really enjoyed the fully remote aspect of this job as a self motivated individual.

Veterinary Technician Assistant

AERC- Animal Emergency and Referral Clinic of Minnesota
07.2022 - 01.2023
  • Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
  • Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.
  • Facilitated efficient appointment scheduling by handling phone calls, emails, and walk-in inquiries from clients.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Recorded symptoms and documented medical observations to inform treatment decisions.

Veterinarian Assistant

Westgate Pet Clinic
02.2021 - 09.2022
  • Provided pet owners with excellent customer service and compassionate care for animals.
  • Enhanced client satisfaction through timely responses to inquiries and maintaining clear communication with pet owners.
  • Supported veterinary staff during emergencies, providing urgent care assistance when needed.
  • Increased clinic efficiency by maintaining clean examination rooms and preparing them for each appointment.
  • Ensured accurate record-keeping by updating patient files with pertinent medical information and treatment plans.
  • Assisted in diagnostic procedures, contributing to accurate diagnoses and treatment options for patients.
  • Contributed to team success by cross-training in reception duties, such as answering phone calls and processing payments.
  • Performed routine procedures such as nail trims, ear cleanings, and grooming services to promote animal health and comfort.
  • Assisted veterinarians with restraining animals during examinations to assess injuries.


Warehouse Worker

Amazon
10.2020 - 01.2021
  • An Amazon employee during their peak seasons in 2 different positions, a packer and a picker.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked 10-12 hour days, full-time.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Sales Associate, Childcare Worker

Freedom Fitness Clubs
07.2019 - 08.2020
  • Processed new memberships accurately, leading to an increase in gym revenue and member retention.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
  • Maintained a safe and clean environment for the children by adhering to health and safety protocols.

Sales Associate, Birthday Party Host

Sky Zone Trampoline Park
03.2018 - 07.2019
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Monitored adherence to safety guidelines and instructed guests on proper trampoline usage, minimizing the risk of injuries during park visits.
  • Collaborated with other supervisors to develop new programs and events that increased customer engagement at the trampoline park.

Education

High school diploma -

Fort Zumwalt West High School
O'fallon, Mo
05-2019

Skills

  • Detail-oriented organization
  • Consistently reliable
  • Active listener
  • Efficient at acquiring new skills
  • Goal-oriented
  • Collaborative teamwork
  • Open-Minded
  • Friendly, positive attitude
  • Problem-solving
  • Time management
  • Flexible and adaptable
  • Multitasking Abilities

Certification

Creators Training: Certified Conversion Designer. May 2023.

Interests

  • Travel
  • Spending time with my dogs
  • Dancing
  • Camping
  • Yoga
  • Passionate about balancing physical health with mental and emotional wellness
  • I like trying new recipes and food trends

Timeline

Call Center Agent

HotelPlanner
09.2023 - 08.2025

Veterinary Technician Assistant

AERC- Animal Emergency and Referral Clinic of Minnesota
07.2022 - 01.2023

Veterinarian Assistant

Westgate Pet Clinic
02.2021 - 09.2022

Warehouse Worker

Amazon
10.2020 - 01.2021

Sales Associate, Childcare Worker

Freedom Fitness Clubs
07.2019 - 08.2020

Sales Associate, Birthday Party Host

Sky Zone Trampoline Park
03.2018 - 07.2019

High school diploma -

Fort Zumwalt West High School

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