Emily Wyrick
Jacksonville,FL
Summary
Professional service specialist with a strong background in upscale dining and high-end customer service. Experienced in delivering seamless, personalized guest experiences in fast-paced, detail-driven environments. Committed to excellence in hospitality, clear communication, and building lasting client relationships through genuine care and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Merry Maids
Jacksonville, Florida
08.2024 - Current
- Managed scheduling and assignments for cleaning teams across client locations.
- Supervised daily operations to ensure quality service and customer satisfaction.
- Resolved customer inquiries and concerns promptly to enhance service experience.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Coordinated training sessions for new hires on cleaning procedures and safety protocols.
- Trained employees on additional job positions to maintain coverage of roles.
server
Crowne Plaza
Jacksonville, Florida
05.2023 - 07.2024
- Provided excellent customer service in high-volume restaurant setting.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained cleanliness of dining area and ensured proper table settings.
- Delivered food orders promptly and courteously.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Engaged with customers to promote daily specials and events at the venue.
- Performed opening and closing duties including restocking supplies.
Education
High School Diploma -
Victory Christian Academy
Jacksonville, FL06-2022
Skills
- Cash handling
- Customer service
- Employee training
- Scheduling coordination
- Team management
- Problem solving
- Quality assurance
- Sales techniques
Certification
- CPR Certification
Timeline
Manager
Merry Maids
08.2024 - Current
server
Crowne Plaza
05.2023 - 07.2024
High School Diploma -
Victory Christian Academy
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