Emily Yockey
Saginaw
Summary
Employee Benefits Specialist with expertise in managing and optimizing benefits programs. Skilled in client relationship management, benefits administration, and compliance. Strong focus on team collaboration and achieving measurable results. Adaptable and reliable, ensuring seamless integration of changing needs. Proficient in communication, problem-solving, and strategic planning.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Employee Benefits Account Manager
Brown & Brown of Michigan
2023.12 - Current
- Managed employee benefits programs, ensuring compliance with regulations and company policies.
- Proactively identified areas where additional support could enhance client satisfaction, leading to increased retention rates.
- Provided exceptional service through responsiveness and thorough follow-up on outstanding items related to account management activities.
- Maintained accurate records of client interactions using CRM software, improving efficiency in managing accounts.
- Enhanced client satisfaction by addressing and resolving employee benefits issues promptly and professionally.
- Oversaw open enrollment processes during 4th quarter.
Bar Manager
Heck’s Bar
2023.01 - 2025.07
- Managing customer service and guest experience by training staff, overseeing operations and resolving issues quickly.
- Responsible for overseeing 15 staff members and creating weekly work schedules.
- Developed strategies necessary to achieve sales results through business analysis and effective communication.
- Holding accountability with myself and my direct reports.
- Protect customers, employees and restaurant assets by ensuring all staff follows safety and security procedures.
- Able to prioritize the customer and restaurant needs through proactive and reactive coaching.
- Continuously implementing new drink menus to drive business, increase sales and eliminate non-used products.
Safety and Compliance Specialist
Stone Transport
2021.08 - 2022.10
- Responsible to work with employees to ensure they are in compliance with all local and federal state laws and regulations along with company policies.
- Coordinates the preparation and completion of regulatory and compliance documents.
- Responsible for driver training and skill assessment, including on-boarding training and orientation, annual training, and maintaining compliance with DOT and FMCSA regulations.
- Assists in ensuring the company maintained their reputable safety scores.
BDC Agent
McDonald Ford
2021.04 - 2021.08
- Responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls.
- Calls include inquiries on new and pre-owned vehicles, internet leads, and providing general information.
- Responsible for managing dealership social media accounts as well as advertising.
Inside Sales Representative and EHS Leader
Motion Industries
2019.09 - 2021.04
- Sourcing new sales opportunities through inbound lead follow-up and outbound calls and emails.
- Understanding customer needs and requirements.
- Routing qualified opportunities to the appropriate sales executives for further development and closure.
- Dealing with already established customers to ensure their orders are entered and followed through.
- As an EHS leader I can identify, remove, reduce, and otherwise control hazards and risks in the workplace.
Domestic Customer Experience Representative
Paratherm- Lubrizol
2019.02 - 2019.09
- Receives purchase orders and enters the sales orders into SAP.
- Responsible to ensure that the order entry, shipping and billing information is accurate for each order.
- Supports a large customer base with positive traits including strong problem-solving skills, knowledge of SAP software, transportation, shipping and strong interpersonal skills.
- Ensures that the customer order acknowledgments and invoices are generated timely, are accurate, and are sent to the customer via their preferred mode of receipt.
Sales and Marketing Support Specialist
CPI Fluid Engineering - Lubrizol
2018.08 - 2019.05
- Assist in development and maintenance of product promotion tools in collaboration with Marketing group.
- Compile competitive information and communicate appropriate response.
- Analyze and interpret pricing or sales data for specific products and identify key trends.
- Work with operations supply chain teams to ensure product availability and quality.
- Prepare and provide presentations for customers and other 3rd parties.
Export and Domestic Customer Service
CPI Fluid Engineering - Lubrizol
2017.04 - 2018.08
- Receives purchase orders and enters the sales orders into SAP
- Responsible to ensure that the order entry, shipping and billing information is accurate for each order.
- Supports a large customer base with positive traits including strong problem-solving skills, knowledge of SAP software, transportation, shipping and strong interpersonal skills.
- Ensures that the customer order acknowledgments and invoices are generated timely, are accurate, and are sent to the customer via their preferred mode of receipt.
Inventory Specialist
CPI Fluid Engineering - Lubrizol
2016.08 - 2017.04
- Inventory / Staffing Solutions - Assignment at CPI Fluid Engineering - Lubrizol
- Focus on all aspects of inventory movement in SAP software.
- Counting for warehouse items and maintaining records of company products.
- Deal with the preparation of movements from our location to another, ensuring all material is correct before shipment.
- Handling inventory reconciliations, and monthly and year-end closings.
Education
High school or equivalent -
Freeland Middle School/High School
Freeland, MISkills
- Customer service
- Open enrollment coordination
- Employee communication
- Attention to detail
- Multitasking abilities
- Organizational skills
- Compliance
- ERP Systems
- SAP
- EHS
- Risk Management
- Employee Orientation
Certification
- State of Michigan Licensed Resident Producer - Life & Health
Additional Information
- Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Brings enthusiasm, dedication and an exceptional work ethic. Trained in customer service.
- Worked on Safety Team with CPI Fluid Engineering, Paratherm and Lubrizol. This involved meeting every month to plan, implement and oversee company's employee safety at work. Also to ensure that the company is in compliance and adheres to Occupational Health and Safety (OHS) guidelines to reduce work-related injuries.
Timeline
Employee Benefits Account Manager
Brown & Brown of Michigan
2023.12 - Current
Bar Manager
Heck’s Bar
2023.01 - 2025.07
Safety and Compliance Specialist
Stone Transport
2021.08 - 2022.10
BDC Agent
McDonald Ford
2021.04 - 2021.08
Inside Sales Representative and EHS Leader
Motion Industries
2019.09 - 2021.04
Domestic Customer Experience Representative
Paratherm- Lubrizol
2019.02 - 2019.09
Sales and Marketing Support Specialist
CPI Fluid Engineering - Lubrizol
2018.08 - 2019.05
Export and Domestic Customer Service
CPI Fluid Engineering - Lubrizol
2017.04 - 2018.08
Inventory Specialist
CPI Fluid Engineering - Lubrizol
2016.08 - 2017.04
High school or equivalent -
Freeland Middle School/High School