Joseph Shanks
St. Paul,MN
Summary
Employee Benefits Specialist with extensive expertise in managing and optimizing benefits programs. Skilled in client relationship management, benefits administration, and compliance. Strong focus on team collaboration and achieving measurable results. Adaptable and reliable, ensuring seamless integration of changing needs. Proficient in communication, problem-solving, and strategic planning.
Overview
16
16
years of professional experience
Work History
Employee Benefits Account Manager
USI
07.2021 - 07.2024
- Provided clients with day-to-day health insurance and claims issues, handled their employee benefit plans, and worked internally with a team of producers and account representatives throughout the yea
- Advised and consulted with our clients on health insurance education, financial literacy, and advice on carrier offerings to aid their decisions for their employees health benefit plans
- Managed account renewal process efficiently to ensure seamless continuation of client benefits coverage without any lapses or disruptions.
- Assessed client needs regularly through detailed consultations, identifying areas where additional support or resources may be required to achieve desired outcomes.
- Implemented new benefit programs, including wellness initiatives, resulting in increased employee engagement and overall wellbeing.
Employee Benefits Account Service Representative
USI
11.2017 - 06.2021
- Fulfilled daily administrative tasks that serviced our accounts
- Provided essential support for account managers with their daily responsibilities and requirements in order to service our clients
- Maintained and serviced many clients with daily communications involving health benefits, insurance inquiries, and day-to-day issues that may arise
- Traveled across the midwest region explaining health insurance benefits to our clients and their employees while conducting presentations for their upcoming benefit year
Provider Services
Cigna Behavioral Health
11.2015 - 10.2017
- Provided benefit quotes and health insurance information to numerous healthcare providers, medical clinics, and hospitals
- Worked on daily claims issues and explained extensive, complicated benefit quotes throughout the work day
- Worked on a tight schedule, and navigated multiple programs while maintaining an intense attention to detail while in a fast paced work environment
Guest Service and Daycare Provider
Augusta Dog Training and Dog Daycare
05.2013 - 10.2015
- Successfully became the highest paid and only full-time Daycare Provider in company history
- Developed a strong and trusting relationship with over 100 clients
- Trained in new employees and aided in their development
- Sustained and organized an extensive appointment schedule for training and grooming
Karaoke DJ and Showrunner
Full Throttle Entertainment
01.2012 - 05.2014
- Directed, operated, and performed a Karaoke show in various bars/restaurants/performance venues throughout the Twin Cities area while managing the setup, tear down, and transportation of electronic and musical equipment
Front Desk Operator
Bear Path Country Club
05.2008 - 09.2012
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
Education
Bachelor of Science - Kinesiology
University of Minnesota
Minneapolis, MN05.2014
Skills
- Knowledge in health insurance
- Education in health and exercise sciences
- Open enrollment coordination
- 10 years in customer service
- Presentation Skills
- Employee benefits administration and communication
- Financial Analysis
- Basic computer operating systems
Timeline
Employee Benefits Account Manager
USI
07.2021 - 07.2024
Employee Benefits Account Service Representative
USI
11.2017 - 06.2021
Provider Services
Cigna Behavioral Health
11.2015 - 10.2017
Guest Service and Daycare Provider
Augusta Dog Training and Dog Daycare
05.2013 - 10.2015
Karaoke DJ and Showrunner
Full Throttle Entertainment
01.2012 - 05.2014
Front Desk Operator
Bear Path Country Club
05.2008 - 09.2012
Bachelor of Science - Kinesiology
University of Minnesota
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