Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Zangl

Chaska,MN

Summary

Highly skilled and enthusiastic professional with more than 18 years of experience managing operations in long term care and medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Resident Services Specialist

Castle Ridge
Eden Prairie, MN
01.2003 - 10.2021
  • Demonstrate leadership qualities and skills to develop and motivate staff.
  • Demonstrate management, leadership, networking and fiscal responsibility.
  • Solved grievances and complaints by collaborating with residents.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents..
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Special Events Coordinator

MidAmerica Festivals
Shakopee, MN
08.2008 - 08.2020
  • Resolved issues with service providers and inventory vendors to produce smooth events.
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • Supervised staff during events, including tracking positions and maintaining efficient performance.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
  • Organized and implemented up to 10 events per day with as many as 350 guests

Household Coordinator

Castle Ridge
Eden Prairie, MN
03.2012 - 03.2017
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Complied with statutory, regulatory, state and federal guidelines in terms of benefits and developed appropriate procedures to meet strategic initiatives for nursing home.
  • Responsible for 30+ clinical staff members.

Education

Bachelor of Science - Healthcare Management

University of Minnesota - Crookston
Crookston, MN
05.2021

Certificate - Nursing Home Administrator

University of Minnesota - Crookston
Crookston, MN
06.2021

Associate of Science - Business Management

Normandale Community College
Minneapolis, MN
05.2016

Skills

  • Customer service
  • Cultural awareness
  • Troubleshooting
  • Detail-oriented
  • Compassion
  • Flexible & Adaptable
  • Relationship building and retention
  • Hiring and recruitment
  • Multidisciplinary team collaboration
  • Staff Management
  • Training and mentoring
  • Project oversight

Certification

  • Assisted Living Certificate Program: Housing-With- Services and Assisted Living Managers Certificate
  • Institute for Healthcare Improvement Basic Certificate in Quality and Safety

Timeline

Household Coordinator

Castle Ridge
03.2012 - 03.2017

Special Events Coordinator

MidAmerica Festivals
08.2008 - 08.2020

Resident Services Specialist

Castle Ridge
01.2003 - 10.2021

Bachelor of Science - Healthcare Management

University of Minnesota - Crookston

Certificate - Nursing Home Administrator

University of Minnesota - Crookston

Associate of Science - Business Management

Normandale Community College

Similar Profiles

CREATE PROFILE
Emily Zangl