Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sharon Daniels

North Las Vegas,NV

Summary

Dynamic Resident Services Specialist at American Homes 4 Rent, recognized for enhancing customer loyalty through personalized solutions and exceptional service. Proficient in accounts receivable management and strategic problem-solving, I effectively reduced maintenance response times and resolved customer complaints, fostering trust and satisfaction in high-pressure environments.

Overview

20
20
years of professional experience

Work History

Resident Services Specialist

American Homes 4 Rent
02.2019 - Current


  • Increase maintenance response times by efficiently coordinating with maintenance staff and imputing and prioritizing requests.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Delivered exceptional customer by responding to customer requests, offering support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer satisfaction by expressing empathy, promptly addressing concerns and providing accurate information.

Convention Security Guard

Mandalay Bay
06.2015 - Current
  • Monitor and authorize entrance and departure of vehicles, cargo trucks, and visitors.
  • Detect suspicious activities, watched for criminal acts, and rule infractions.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.

Substitute/Autism/Resource/ CTT Teacher

Clark County School District/ Booker ES/ KIT Carson ES
05.2015 - Current
  • Observe and evaluate students' performance, behavior, social development, and physical health.
  • Utilized data-driven instruction to tailor lessons for improved academic performance.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Created and developed lesson plans to meet students' academic needs,
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.

Retention Solutions Specialist/ Collections Rep.

Cox Communications
09.2005 - 06.2014
  • Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Responded to customer inquiries and provided detailed account information.
  • Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
  • Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Bachelor of Science - Criminal Justice

University of Phoenix
2012

Skills

  • Proficient in interpersonal communication
  • Efficient time allocation
  • Strategic problem solver
  • Skilled negotiator
  • Collaborative teamwork
  • Proficient in phone communication
  • Customer service excellence
  • Accounts receivable management
  • Retention strategies
  • Analytical reasoning
  • Skilled in digital tools and technologies
  • Composed in high-stress situations
  • Problem resolution

Accomplishments

  • Top Gun award - Residents Services 2022
  • Premier Award - Residents Services 2022
  • Premier Award - Residents Services 2024

Timeline

Resident Services Specialist

American Homes 4 Rent
02.2019 - Current

Convention Security Guard

Mandalay Bay
06.2015 - Current

Substitute/Autism/Resource/ CTT Teacher

Clark County School District/ Booker ES/ KIT Carson ES
05.2015 - Current

Retention Solutions Specialist/ Collections Rep.

Cox Communications
09.2005 - 06.2014

Bachelor of Science - Criminal Justice

University of Phoenix

Similar Profiles

CREATE PROFILE