Emily Zastrow
Waukegan,IL
Summary
Highly organized receptions with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as a receptionist. Proven abilities handling tasks simultaneously while delivering service with smile.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Octagon Salon And Spa
Gurnee, IL
01.2017 - 01.2018
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process service reservations, check-ins and check-outs.
- Monitored office supplies by checking inventory.
- Collected service deposits, fees and payments.
- Entered and updated sensitive client information during check-ins.
- Transcribed phone messages and relayed to appropriate personnel.
Education
High School Diploma -
Waukegan High School
Waukegan, IL05.2017
St. Anastasia Catholic School
Waukegan, IL06.2012
Skills
- Scheduling and Calendar Management
- Customer Complaint Resolution
- Verbal and Written Communication
- Courteous and Professional
- Prioritization and Time Management
- Computer Proficiency
- Customer Service-Oriented
- Multitasking and Prioritization
- Attention to Detail
- Reliable and Punctual
- Positive Attitude and Energetic
- Payment Processing
Baking, running, creating recipes, cooking, playing sports
During my days I enjoy spending time with my family along with baking and cooking for them. Also enjoy creating recipes of my own. In the summer I enjoy gardening and teaching volleyball to people looking to learn.
Hobbies
During my days I enjoy spending time with my family while cooking and baking for them. I also enjoy creating recipes of my own. During the summer I enjoy gardening and teaching volleyball.
Timeline
Front Desk Receptionist
Octagon Salon And Spa
01.2017 - 01.2018
High School Diploma -
Waukegan High School
St. Anastasia Catholic School
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