Emily Zeger
Mt Gilead,OH
Summary
- Dynamic guest services professional with proven expertise in communication and problem-solving. Skilled in managing inquiries and enhancing guest experiences through effective relationship building and collaboration.
- Dedicated group leader and coach with a strong focus on fostering teamwork and collaboration. Known for developing engaging activities and providing constructive feedback, contributing to a positive environment and improved performance.
- Organized and efficient receptionist with experience in scheduling, call management, and office support. Committed to enhancing operational efficiency and delivering exceptional customer service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Receptionist
Tidy Tims
Edison, Ohio
09.2025 - Current
- Managed incoming calls and routed them to respective departments efficiently.
- Assisted in handling mail and package deliveries for the office team.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
Group Leader
Park Ave Elementary School
Mount Gilead, OH
06.2023 - Current
- Led daily classroom activities and student engagement initiatives.
- Coordinated group projects to promote teamwork and collaboration among students.
- Developed lesson plans that aligned with educational standards and objectives.
- Implemented behavior management strategies to support a positive learning environment.
- Provided assistance with conflict resolution among team members.
- Cultivated strong relationships with students by listening carefully and offering positive reinforcement.
Volleyball Coach
Mt. Gilead Schools
Mt Gilead, OH
07.2025 - 10.2025
- Developed practice plans to enhance team skills and performance.
- Monitored player progress and provided constructive feedback during practices.
- Collaborated with other coaches to strategize game plans and tactics.
- Fostered a positive team environment that encouraged sportsmanship and teamwork.
- Communicated regularly with parents regarding player development and team activities.
- Demonstrated correct form of volleyball skills such as passing, setting, spiking, blocking.
- Assessed player abilities and assigned positions according to individual strengths.
- Established rules for behavior during practice sessions and enforced those rules when necessary.
Guest Services Staff Member
Topgolf
Columbus , OH
07.2024 - 07.2025
- Greeted guests and provided information about services and amenities.
- Assisted with reservations and managed guest check-in processes.
- Collaborated with team to ensure a welcoming environment for all visitors.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Engaged with guests to enhance their overall experience at the venue.
- Managed inventory of supplies necessary for guest services operations.
Volleyball Coach
Northmor Local Schools
Galion, Ohio
07.2023 - 10.2023
- Developed practice plans to enhance team skills and performance.
- Monitored player progress and provided constructive feedback during practices.
- Collaborated with other coaches to strategize game plans and tactics.
- Fostered a positive team environment that encouraged sportsmanship and teamwork.
- Communicated regularly with parents regarding player development and team activities.
- Demonstrated correct form of volleyball skills such as passing, setting, spiking, blocking.
- Assessed player abilities and assigned positions according to individual strengths.
- Established rules for behavior during practice sessions and enforced those rules when necessary.
Softball Coach
Northmor Local Schools
Galion, Ohio
02.2023 - 04.2023
- Developed practice plans to enhance player skills and teamwork.
- Organized game schedules and transportation for team events.
- Conducted individual player assessments to track progress and improvement.
- Fostered a positive team culture through effective communication and mentorship.
- Coordinated with parents to facilitate support and engagement in team activities.
- Enforced safety protocols during practices and games to ensure player well-being.
- Motivated players by providing feedback on their strengths and weaknesses.
- Communicated with parents about team rules, regulations, expectations.
- Provided direct instruction on technique, strategy, sportsmanship, and mental preparation.
- Encouraged healthy competition between teammates while emphasizing sportsmanship at all times.
- Monitored student athlete academic performance through grade checking and boosted results with study hall and techniques.
Education
Associates Of Arts And Sciences -
The Ohio State University
Columbus, Ohio, OH07-2024
High School Diploma -
Northmor Highscool
Galion, OH05-2023
Skills
- Call management
- Appointment scheduling
- Time management
- Communication skills
- Problem solving
- Attention to detail
- Positive reinforcement
- Relationship building
- Instructional planning
- Organization skills
- Customer service
- Office organization
- Team collaboration
- Multitasking and prioritization
- Documentation and reporting
- Greeting and seating clients
- Calm demeanor
- Conflict resolution
Timeline
Receptionist
Tidy Tims
09.2025 - Current
Volleyball Coach
Mt. Gilead Schools
07.2025 - 10.2025
Guest Services Staff Member
Topgolf
07.2024 - 07.2025
Volleyball Coach
Northmor Local Schools
07.2023 - 10.2023
Group Leader
Park Ave Elementary School
06.2023 - Current
Softball Coach
Northmor Local Schools
02.2023 - 04.2023
Associates Of Arts And Sciences -
The Ohio State University
High School Diploma -
Northmor Highscool