Renee Smith

Assisting HR manager, with various reports

• Greeted and directed patients and visitors, ensuring a warm and welcoming environment.
• Assisted in maintaining office supplies, ensuring efficient workflow within the reception area.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Assisted with onboarding new clients and securing paperwork completion.
• Maintained visitor log for entering and leaving facility for security purposes.
• Enhanced visitor experience by providing detailed information and assistance as needed.

• Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
• Resolved customer inquiries and issues, providing exceptional service to enhance client relationships.
• Maintained compliance with banking regulations, safeguarding sensitive information and preventing fraud.
• Monitored daily cash flow activities, ensuring adherence to internal controls and audit standards.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Processed customer transactions promptly, minimizing wait times.
• Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

• Managed daily circulation operations, ensuring timely distribution of publications to subscribers.
• Operated and maintained circulation management software for tracking and reporting delivery metrics.
• Coordinated with delivery personnel to optimize routing and improve service efficiency.
• Resolved customer inquiries and complaints, enhancing subscriber satisfaction and retention rates.
• Trained new staff on circulation procedures and best practices for customer service excellence.
• Implemented process improvements that streamlined workflows and reduced operational delays.
• Oversaw inventory management of publications, ensuring adequate stock levels for distribution needs.
• Enhanced customer satisfaction by efficiently handling circulation desk operations and providing assistance with library resources.
• Supported inventory management efforts through regular monitoring of item availability and updating records accordingly.
• Provided circulation support by issuing, reserving and renewing Type materials using Software.
• Processed and shelved returned materials after evaluating for general condition and cleanliness.
• Handling of all cash payments
• Accounts receivables and payables
• Responsible for all customer and vendor billing
• Daily deposits

• Developed and maintained office procedures, streamlining administrative tasks for improved efficiency.
• Analyzed sales data to inform inventory purchasing decisions and promotional strategies.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Accounts receivables
• Manage and balance cash office daily
• Balance cashier drawers daily
• Order floor merchandise with a budget
• Ran service desk and layaway as needed