Emily Zellner
Yakima
Summary
Dynamic barista with expertise in espresso machine operation and exceptional customer service at Dutch Bros. Known for creating personalized beverages that enhance customer satisfaction and drive sales. Adept at maintaining a clean environment and fostering a positive atmosphere, ensuring a memorable experience for all guests.
Overview
7
7
years of professional experience
Work History
Barista
Dutch Bros
Yakima
04.2021 - 09.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Babysitter
Private Residence
Yakima
12.2017 - 04.2021
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Taught children to organize toys, wash hands and share by leading by example.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Education
High School Diploma -
West Valley High School
06-2021
Skills
- Product Advertising
- Menu Memorization
- Food Serving and Preparation
- Equipment and Store Cleaning
- Espresso Machine Operation and Maintenance
- Customer Retention
- Equipment Checks and Assessments
- Coffee and Tea Preparation
- Hospitality and Professionalism
- Ability to Adapt
- Exceptional Customer Service
- Drink Consistency
- Coffee Expertise
- Team Instructions
- Communications Strategies
- Billing and Payment Processing
- Infection Prevention
- Safe Work Practices
- Standardized Recipes
- Menu Optimization
- Credit Card Transactions
- Resolving Complaints
- Guest Inquiries
Timeline
Barista
Dutch Bros
04.2021 - 09.2024
Babysitter
Private Residence
12.2017 - 04.2021
High School Diploma -
West Valley High School
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