Emily Zomer

Pharmacy Technician

Publix Supermarkets Pharmacy

05.2022 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Certified immunizer
CPR certified for adults and infants
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Increased customer satisfaction by delivering friendly, personalized service during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Collected co-payments or full payments from customers.
Counted, measured and compounded medications following standard procedures.
Assisted in preparation, distribution and storage of pharmaceuticals.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Communicated directly with doctors offices via telephone, fax and email.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Reviewed and verified customer information and insurance provider information.
Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
Performed regular audits to maintain compliance with state regulations and company policies.
Maintained drug inventory levels by ordering necessary medications and supplies.
Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
Coordinated verification and filling of more than 500 daily prescriptions in high-volume pharmacy environment.
Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
Ensured medication safety with thorough verification of prescription orders and drug interactions.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Counted and labeled prescriptions with correct item and quantity.
Entered and processed patients' prescriptions into internal system.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Pharmacy Technician

CVS Pharmacy

04.2021 - 05.2022

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Creating & managing Covid-19 testing appointments

Cashier

Winn Dixie Supermarket

04.2019 - 04.2021

Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Summary

Overview

Work History

Pharmacy Technician

Pharmacy Technician

Cashier

Education

High School Diploma -

Skills

Certification

Timeline

Pharmacy Technician

Pharmacy Technician

Cashier

High School Diploma -

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