EMILY ZULU
Centene
Orlando,FL
2027
years of professional experience
Experienced customer service professional with over 8 years as a Night Auditor in the hotel industry. Currently a licensed Pharmacy Technician in Specialty at Walgreens. Proficient in Microsoft Office Suite. Fluent in seven Zambian languages and English. Proven track record in night auditing, remote customer support, and social work, dedicated to delivering exceptional customer satisfaction.
Work History
Pharmacy Technician
5 Months- Dispensed medications accurately according to prescriptions and established protocols.
- Collaborated with healthcare professionals to ensure optimal patient care outcomes.
- Updated patient profiles in electronic health record systems to maintain accurate medication history.
- Contributed to workflow improvements that enhanced operational efficiency within the pharmacy environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
Pharmacy Technician (Specialty)
1 Year 11 Months- Processed medication orders efficiently, ensuring accuracy in dispensing.
- Assisted pharmacists in preparing and labeling prescriptions for patient use.
- Maintained inventory levels, coordinating with suppliers to reorder stock as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with healthcare providers to optimize patient care through effective communication.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Conducted medication reconciliation, verifying accuracy of patient prescriptions and records
Night Auditor
9 Months- Conduct nightly audit tasks ensuring financial accuracy and guest satisfaction.
- Skills Needed: Attention to detail, financial acumen, customer service, problem-solving.
Pharmacy Technician
9 Months- Processed medication orders efficiently, ensuring accuracy in dispensing.
- Assisted pharmacists in preparing and labeling prescriptions for patient use.
- Maintained inventory levels, coordinating with suppliers to reorder stock as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with healthcare providers to optimize patient care through effective communication.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Night Auditor Supervisor
- Supervised night audit team to ensure accurate financial reporting and guest satisfaction.
- Trained staff on hotel policies and procedures, fostering a knowledgeable and responsive team.
- Developed strong relationships with other departments, facilitating effective communication and teamwork across the hotel''s operations.
- Addressed any discrepancies in financial records swiftly to maintain accurate accounting practices within the hotel.
- Maintained a safe and secure environment both for guests and staff by adhering to hotel safety protocols and monitoring security systems throughout the night.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming team members at shift changeovers.
- Managed front desk operations during overnight shifts, providing exceptional customer service to guests throughout their stay.
- Collaborated with management to implement new policies and procedures, boosting overall operational effectiveness.
- Analyzed revenue data to identify trends and potential areas for improvement, supporting the hotel''s long-term growth goals.
- Troubleshot technical issues with reservation software as needed, preventing delays in guest services or inaccuracies in billing information.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Education
General Educational Development - GED
Associate of Arts - Information Technology
Expected Spring 2025
Skills
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Answering customer questions
Insurance billing
Medication dispensing
Prescription filling
Insurance verification
Pharmacy ethics
HIPAA
Pharmacy and customer records management
Drug safety
Pharmaceutical calculations
Timeline
Pharmacy Technician
Centene
01.2026 - 06.2026Read More
Pharmacy Technician
Neovance Specialty Pharmacy
11.2025 - 2026Read More
Pharmacy Technician (Specialty)
Walgreens
11.2023 - 10.2025Read More
Night Auditor
Hilton Vacations SeaWorld
06.2023 - 03.2024Read More
Seminole State College
Associate of Arts from Information Technology
Read More
Seminole State College
General Educational Development from GED
Read More
Night Auditor Supervisor
Courtyard by Marriott
2014 - 2020Read More