Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Roxanne Adkins

Southgate,MI

Summary

Highly accomplished and dependable Customer Service Representative known for unwavering loyalty to both customers and the organization. Armed with 30+ years of extensive experience within the transportation industry, I have honed my expertise in understanding and addressing diverse customer needs with a specialization in OS&D. As a reliable team member, I consistently demonstrate a strong sense of responsibility and punctuality, ensuring that I am always available to support colleagues and customers alike.

Overview

44
44
years of professional experience

Work History

OSD/Customer Service

Roadrunner
09.2023 - Current
  • Working with dock, drivers & dispatch to resolve any issues regarding deliveries
  • Managing customer inquiries, demonstrating problem-solving skills to resolve concerns quickly
  • Assisting customers and other terminals in handling overages, shortages and damages
  • Resolves issues on refused freight or deliveries that need accessorial charges added
  • Assists dispatch with manifesting and printing freight bills
  • Provides back up for Canadian Clerk

Customer Service/OS&D Clerk/Billing Clerk

Holland
02.1985 - 07.2023
  • Assists customers and other terminals in handling of overages, shortages and damages
  • Obtains written disposition on freight that has been refused or requires reconsignment, redelivery or other accessorial charges to be added
  • Provides accessorial quotes per tariff
  • Researches to find homes for unidentified freight
  • Provides high-quality service to boost customer retention
  • Performs daily dock check
  • Assists drivers, dock workers and supervisors to expedite successful execution of deliveries and pick ups
  • Works with other departments as needed in freight billing, manifesting, pick ups
  • Yearly Hazmat training to comply with handling and disposal of hazardous and other spills
  • Adheres to training programs and procedures
  • Executes legal notices when requires
  • Communicates internally and externally with customers and other terminals to provide accurate and timely information and to escalate major issues
  • Effectively works to mitigate loss and minimize cost to the company
  • Work includes various clerical tasks: typing, scanning, filing, ability to make independent decisions

Secretary

J. Walter Thompson
04.1983 - 02.1985
  • Handled daily scheduling tasks and provided administrative support for entire department of 10 people
  • Took minutes of meetings and dictation of letters and transribed them
  • Answered multi-line phone system and enthusiastically greeted callers
  • Maintained daily reports, memos and documents

Office Clerk Assistant

Carol Bollo & Associates
09.1980 - 04.1983
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Delivered clerical support by handling range of routine and special requirements
  • Typing of closing documents

Education

Certificate -

Dorsey Business School
Southgate MI
04.1983

High School Diploma -

Southgate High School
Southgate MI
1982

Skills

  • Strong Work Ethic
  • Customer Service Excellence
  • Time Management
  • Reliability
  • Conflict Resolution
  • Managing Multiple tasks
  • Adaptable
  • Handling Pressure
  • Word Processing
  • Data Entry and 10-Key
  • Document Scanning
  • Microsoft Office

References

Available Upon Request

Timeline

OSD/Customer Service

Roadrunner
09.2023 - Current

Customer Service/OS&D Clerk/Billing Clerk

Holland
02.1985 - 07.2023

Secretary

J. Walter Thompson
04.1983 - 02.1985

Office Clerk Assistant

Carol Bollo & Associates
09.1980 - 04.1983

Certificate -

Dorsey Business School

High School Diploma -

Southgate High School

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Roxanne Adkins