Emilyann Jones
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Highly efficient Deputy Clerk, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
5
5
years of professional experience
Work History
Deputy Clerk
Franklin County General District Courts
08.2023 - Current
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Streamlined document retrieval for attorneys and judges by implementing an organized filing system.
- Improved communication between the court and litigants with timely notifications of hearings, decisions, and other pertinent information.
- Assisted in reducing case backlog by efficiently scheduling cases and ensuring proper courtroom preparation.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Server
Magnum Point Marina
05.2019 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Law And Policy
Liberty University
Lynchburg, VA05.2024
Skills
- Document Preparation
- Calendar Management
- Filing systems
- Meeting Coordination
- Customer Satisfaction
- Scheduling
- Organizational Skills
- Teamwork and Collaboration
- Interpersonal Skills
- Attention to Detail
References
Allen Wayne Dudley Jr. - Boss
- 5404833060 (work)
- Mr. Dudley is the office on Wednesday's, Thursday's, and the first and third Friday of every month.
- Mr. Dudley has been my boss for close to a year, and he has mentored me during my undergrad career at Liberty University.
Amy Mitchell - Coworker
- 5404833060 +1351 (work)
- I have worked with Amy for close to a year, she has trained me in different parts in the courthouse, and has helped me adapt to the fast-paced atmosphere.
John Mathena - Boss
- 3045202100
- Mr. Mathena is an Army Veteran who is part owner at my family business. He runs a striper fishing guide service on Smith Mountain Lake and often takes other veterans on free charter trips and hosts annual fishing tournaments.
Timeline
Deputy Clerk
Franklin County General District Courts
08.2023 - Current
Server
Magnum Point Marina
05.2019 - Current
Bachelor of Science - Law And Policy
Liberty University
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