EMILY DAYAN RUIZ ORTIZ
Manassas,VA
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining transactions at Prospera Gonzalez. Excelled in cash handling and problem-solving, boosting team efficiency and fostering customer loyalty through exceptional service. Skilled in relationship building and cash register operation, demonstrating a blend of hard and soft skills critical for retail success.
Overview
3
3
years of professional experience
Work History
Finan Sales Associate
Prospera Gonzalez
2022.10 - 2024.08
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cashier Helper
Northgate Gonzlez Markets
2021.05 - 2022.09
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
- Handled cash registers with precision, ensuring proper change was given and maintaining balanced drawers.
- Managed lines during peak hours effectively, maintaining order while keeping customers satisfied.
- Offered assistance to elderly or disabled customers as appropriate.
- Demonstrated strong multitasking skills by managing multiple responsibilities simultaneously while staying focused on customer needs.
Education
High School Diploma -
Linda Esperanza Marquez High School B Libra Academy
Huntington Park, CA06.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Exceptional customer service
- Relationship Building
- Cash Handling
- Money Handling
- Cash Register Operation
- Client Service
- Sales expertise
- Store Opening and Closing
- Inventory Control
- Money Transfer Systems
Languages
Spanish
Native or Bilingual
Timeline
Finan Sales Associate
Prospera Gonzalez
2022.10 - 2024.08
Cashier Helper
Northgate Gonzlez Markets
2021.05 - 2022.09
High School Diploma -
Linda Esperanza Marquez High School B Libra Academy
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