Emily DH Wilkes
Greensboro,NC
Summary
Compassionate professional with extensive experience in patient assessment and crisis intervention. Proven track record in substance abuse and mental health support, leading to improved patient outcomes. Strong adaptability and effective communication skills utilized in high-stress environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Membership Representative
Nielsen Television Ratings
Raleigh-Durham, NC
07.2023 - Current
- Resolved member inquiries and concerns with efficiency and professionalism.
- Delivered excellent customer service by promptly addressing inquiries.
- Remained composed when dealing with irate panelists
- Ensured compliance with relevant privacy regulations and terms and conditions.
Exceptional Education Substitute Teacher
Henderson County Public Schools
Hendersonville, NC
01.2019 - 05.2022
- Supported special needs students by providing individual instruction as needed.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Participated in professional development programs related to exceptional education topics.
- Implemented conflict resolution strategies to manage student disputes.
- Supervised students during activities and transitions to ensure safety.
- Developed supportive relationships with students to foster trust and communication.
- Participated in multidisciplinary team meetings to discuss student needs and interventions.
- Provided crisis intervention when necessary.
- Promoted a safe and secure atmosphere within the classroom setting.
- Monitored student progress throughout the day.
VP of Customer Service, Sales & Outreach
Speed Parts, INC
Pfafftown, NC
08.2021 - 02.2022
- Developed and maintained relationships with key stakeholders and partners.
- Soothed relations with irate or irrational customers and vendors/suppliers through effective communication.
- Identified problems and implemented solutions to better streamline operations.
- Organized special projects such as corporate events or marketing campaigns.
Flight Paramedic
Medcenter Air
Charlotte, NC
08.2021 - 02.2022
- Administered advanced life support during critical air transport situations.
- Assessed scene for hazards and ensured safety upon arrival.
- Developed personalized treatment plans based on patient assessments and needs.
- Collaborated with multidisciplinary teams to coordinate comprehensive care.
- Utilized evidence-based practices to address mental health issues effectively.
- Educated clients and families about mental health resources and coping strategies.
- Conducted crisis intervention sessions to ensure client safety and stability.
- Developed crisis intervention plans to respond to emergency situations.
- Attended conferences and seminars related to behavioral health topics for continuing education purposes.
- Collaborated with other healthcare professionals in the development of clinical care plans.
- Monitored patient conditions closely, responding swiftly to changes during flights.
Adjunct Faculty, EMS & Allied Health
Blue Ridge Community College
Hendersonville, NC
09.2019 - 04.2021
- Educate students on the importance of self-care, stress management techniques, and healthy lifestyle habits.
- Taught crisis intervention, how to de-escalate situations before they become unmanageable.
- Conducted weekly case reviews with students on patient care in mental health, substance abuse calls, and care.
- Implemented a curriculum to better serve the general public across all behavioral emergency response efforts.
Paramedic/ PNCCT/ BIke & High Angle Rescue/Dive
Spartanburg EMS
Spartanburg, EMS
08.2017 - 08.2018
- Assisted clients in developing coping strategies for mental health challenges.
- Documented client progress and behaviors in electronic health records.
- Collaborated with multidisciplinary teams to create treatment plans.
- Educated patients and families on mental health resources and services.
- Implemented crisis intervention techniques during high-stress situations.
- Adhered to ethical standards set forth by professional organizations such as The American Psychological Association.
- Provided crisis intervention when necessary, de-escalating situations before they become unmanageable.
Field Training and Planning Chief/Tactical Medic
Chocowinity EMS
Chocowinity, NC
12.2016 - 05.2017
- Delivered emergency medical care during life-threatening situations.
- Operated advanced life support equipment to support critical interventions.
- Documented patient interactions, treatment plans, and outcomes in electronic health records.
- Educated community members on injury prevention and mental health awareness.
- Provided guidance on available community resources for ongoing support.
- Conducted extensive staff training in crisis recognition, management, and intervention strategies.
Paramedic, 9-1-1 Field Operations
NHRMC EMS
Wilmington, NC
05.2013 - 12.2016
- Administered emergency medical care to patients in various situations.
- Collaborated with healthcare teams to ensure patient safety and comfort.
- Conducted patient assessments to determine immediate medical needs.
- Documented patient information and treatment protocols accurately.
- Assessed client needs through comprehensive behavioral evaluations.
- Developed individualized treatment plans for diverse client populations.
- Participated in assessments and visits with patients in various types of settings.
- Provided crisis intervention services to individuals experiencing acute distress due to mental illness or trauma.
- Provided guidance regarding available community resources for further assistance.
- Attended continuing education courses related to behavioral health topics.
- Actively participated in quality improvement initiatives within the organization.
Paramedic/ PNCCT/ BIke & High Angle Rescue/Dive
Spartanburg EMS
Spartanburg, EMS
12.2011 - 05.2013
- Maintained accurate patient records and documentation in compliance with regulations.
- Provided crisis intervention support during challenging behavioral situations.
- Educated patients on coping strategies and emotional regulation techniques.
- Provided emotional support to families and patients dealing with difficult situations.
- Established and maintained professional working relationships with patients, staff, and the public.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Maintained confidentiality at all times according to HIPAA regulations.
- Created educational materials regarding mental health topics which were distributed within the community.
Education
Bachelor of Science - Emergency Medical Care
Western Carolina University
Sylva, NC05-2027
Associate of Applied Science - Emergency Medical Sciences
Southwestern Community College
Sylva, NC05-2011
Associate of Arts - General Studies
Southwestern Community College
Sylva, NC05-2012
Skills
- Patient assessment and emergency response
- Substance abuse counseling
- Suicide risk evaluation
- Mental health evaluation
- Adaptability
- Trauma-informed care
- Crisis intervention and conflict resolution
- Team collaboration
- Communication strategies
Certification
- NR-Paramedic, 2011, P8058051
- NC Paramedic, 2011, P062190
- CEVO-3
- Hazmat Awareness
- Radiation Orientation
- PALS Instructor
- ACLS Instructor
- BCLS Instructor
- PHTLS Instructor
- TECC
- XTLS
- NIMS, 100, 200, 300, 400, 700, 701, 702, 703, 704, 706, 800, 907
Honors and Activities
- Healthcare Heroes Finalist, 2015
- Employee of Excellence, 09/01/15
- NHRMC EMS Practice Counsel
- Epsilon Sigma Pi, member, 2009-2011
- Epsilon Sigma Pi, secretary, 2010-2011
- Club Council President for SCC, 2010-2011
- Interfaith, 2014-2018
- Circle of Hope, 2013-2017
- Minutes Matter, 2010-2013
- Good Samaritan Clinic of Jackson County Guatemala Mission Trip, 2010
- Avon Breast Cancer Walk - MRT, 2009
- Habitat for Humanity, 2007-2014
Research Initiatives Projects
- Panel Volunteer, Alumni Volunteer, Fellowship Hall, 2023-01-01, Current
- Influence of Vasopressin on Achieving Out of-Hospital ROSC Abstract, 2012
- Stroke Awareness for Hispanic Women, Wilmington, NC, 2014
- Mission of Hope, 2014-01-01, Current
References
References available upon request.
Timeline
Membership Representative
Nielsen Television Ratings
07.2023 - Current
VP of Customer Service, Sales & Outreach
Speed Parts, INC
08.2021 - 02.2022
Flight Paramedic
Medcenter Air
08.2021 - 02.2022
Adjunct Faculty, EMS & Allied Health
Blue Ridge Community College
09.2019 - 04.2021
Exceptional Education Substitute Teacher
Henderson County Public Schools
01.2019 - 05.2022
Paramedic/ PNCCT/ BIke & High Angle Rescue/Dive
Spartanburg EMS
08.2017 - 08.2018
Field Training and Planning Chief/Tactical Medic
Chocowinity EMS
12.2016 - 05.2017
Paramedic, 9-1-1 Field Operations
NHRMC EMS
05.2013 - 12.2016
Paramedic/ PNCCT/ BIke & High Angle Rescue/Dive
Spartanburg EMS
12.2011 - 05.2013
Bachelor of Science - Emergency Medical Care
Western Carolina University
Associate of Applied Science - Emergency Medical Sciences
Southwestern Community College
Associate of Arts - General Studies
Southwestern Community College
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