Emily Hope H Braga

Work History

New Leaf Westside/ New Seasons Community Market

08.2020 - Current

Interact and assist over 100 customers needs per day
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Addressed customer needs and made product recommendations to increase sales.
Upsold additional products and services to customers, increasing revenue.
Operated cash register to record transactions accurately and efficiently.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

BevMo! Beverages & More

12.2019 - 05.2020

Provide exemplary customer service while following all work policies and procedures, striving to give best in-store experience for each customer
Implement proper inventory accountability and product distribution, multitasking to achieve customer satisfaction..
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained awareness of surroundings and secured cash to minimize loss potential.
Worked with floor team and managers to meet wide range of customer needs.
Maintained current knowledge of store promotions and highlighted sales to customers.
Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Performed inventory control, such as counting, and stocking merchandise.
Worked productively with customers to meet order requirements and service expectations.
Lifted up to 75 pounds at once and used forklift to move heavier loads

The Habit Burger And Grill

04.2019 - 07.2019

Served customers with a focus on following up to ensure a great customer experience and repeat business
Excellent leadership skills with ability to train, manage, and supervise other food service personnel.
Communicated with customers and team members to solve problems.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Maintained speed of service for food orders while minimizing errors and complaints.
Kept detailed knowledge of and followed all food safety guidelines.

Dunkin’ Donuts, 1314

01.2019 - 05.2019

Prioritized time management to maximize customer satisfaction and revenue generation
Followed proper receiving, storage, and preparation techniques to ensure all food maintained at high quality until consumed.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Americorps NCCC, FEMA Corps

02.2018 - 11.2018

Trained and implemented Emergency Management skills through volunteer year in order to assist communities in need within U.S (Pre, post, current disaster work)
Titled Assistant Team Leader on 10 person team, Individual Assistance
Duties involved locating temporary housing for survivors within assigned region
Participated in over six volunteer jobs outside of FEMA
Experienced in survivor/organizational outreach, building assessments, research, informing and reporting, hands-on, labor-intensive jobs, as well as development and distribution
Coordinated and managed volunteer activities for community service projects.
Led group discussions and activities to meet different community needs.
Approached issues proactively to best meet current and future community needs.
Facilitated community outreach to expand participation and support.
Educated young people about strategies for driving discussions and promoting social changes.
Helped clients navigate social services system and access needed resources.
Built partnerships with related organizations to develop support and gain greater attention for important issues.
Assisted clients with obtaining housing, employment and support resources.