Emily K. Couture
North Andover,MA
Summary
Personable and highly organized professional who enjoys learning new skills and working with people. A seasoned multitasker and creative problem-solver. Proficient in using independent decision-making skills and sound judgement to positively impact company success.
Overview
20
20
years of professional experience
Work History
Office Administrator
STROLID
01.2016 - Current
- Interacted with customers by phone, email or in-person to provide information and set appointments
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Worked as part of company's IT team
- Worked with automotive dealerships and CRMs to onboard third party BDC team and processes
- Managed multiple ongoing projects with frequent changing priorities
Retail Sales Manager
Hot Topic
07.2007 - 05.2016
- Managed day-to-day staffing and handled scheduling for all store employees.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Assisted in driving sales through targeted product presentation and merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Help Desk Support Specialist
Data Distributors Inc
08.2004 - 07.2007
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and input commands to troubleshoot areas.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Bachelor of Science - Marine Biology And Sustainable Aquaculture
Unity Environmental University
New Gloucester, ME05.2025
Bachelor of Arts - Interdisciplinary Arts
Chester College of New England
Chester, NH05.2008
Skills
- Office Management
- Administration
- Customer Service
- Microsoft Office
- Google Drive
- Slack
- Employee and Client Onboarding
- Effective Written and Verbal Communication
- Judgment and Decision-Making
- Coordination and Organization
Timeline
Office Administrator
STROLID
01.2016 - Current
Retail Sales Manager
Hot Topic
07.2007 - 05.2016
Help Desk Support Specialist
Data Distributors Inc
08.2004 - 07.2007
Bachelor of Science - Marine Biology And Sustainable Aquaculture
Unity Environmental University
Bachelor of Arts - Interdisciplinary Arts
Chester College of New England
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