Emily “Madison” Masters
Pell City,AL
Summary
Detail-oriented Administrative Office Specialist with expertise in communication, time management, and data entry. Streamline office operations through effective problem-solving and adaptability. Leverage knowledge of current administrative technologies to enhance support for organizational objectives.
Overview
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Administrative Office Specialist
Community Action Association of Alabama
Birmingham, Alabama
08.2026 - Current
- Coordinated scheduling of meetings and events for community programs to ensure smooth operations.
- Managed daily office operations and maintained organized filing systems.
- Processed correspondence and handled inquiries from clients and stakeholders.
- Maintained inventory of office supplies and ordered materials as needed.
- Managed employee timesheets and submitted for payroll processing to ensure timely and accurate employee compensation.
- Coordinated travel arrangements for staff members including flights and accommodations.
- Executed document processing to maintain accurate records and efficient workflows. by scanning, photocopying, filing, and faxing.
- Compiled data from multiple sources into meaningful reports.
- Processed invoices, payments, and purchase orders in an accurate manner.
- Answered emails from customers regarding inquiries or complaints promptly.
- Created spreadsheets using Microsoft Excel to track data.
Customer Account Advisor
Aaron's Sales and Lease
Pell City, AL
11.2023 - 02.2026
- Assisted customers with account inquiries and product selection.
- Managed customer account documentation and updated records accurately.
- Maintained accurate customer records and updated customer information in the database.
- Monitored customer accounts regularly to ensure accuracy of information provided by customers.
- Answered incoming calls from customers to provide assistance in resolving customer inquiries and issues.
- Developed strong relationships with customers by providing quality service while meeting performance goals.
- Utilized point-of-sale systems for transaction processing and account management.
- Processed rental agreements and payment transactions efficiently.
Office Administrator
Southeast Connections LLC
Moody, Alabama
01.2023 - 08.2023
- Assisted in onboarding new employees by preparing orientation materials.
- Maintained filing systems to ensure easy access to documents.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Supported payroll processing by collecting and organizing employee timesheets.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Processed invoices on a timely basis according to established procedures.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
Shift Leader
Dairy Queen Grill & Chill
Pell City, Alabama
09.2014 - 01.2023
- Supervised team members during peak hours to ensure efficient service delivery.
- Trained new employees on operational procedures and customer service standards.
- Oversaw inventory levels and arranged product restocking.
- Upheld company standards and compliance requirements for operations.
Education
Associate of Science - Human Services
Colorado Technical University
Colorado Springs, CO 05.2018 - 12.2020
Skills
- Schedule coordination
- Office operations
- Payroll administration
- Records management
Timeline
Administrative Office Specialist
Community Action Association of Alabama
08.2026 - Current
Customer Account Advisor
Aaron's Sales and Lease
11.2023 - 02.2026
Office Administrator
Southeast Connections LLC
01.2023 - 08.2023
Associate of Science - Human Services
Colorado Technical University
05.2018 - 12.2020
Shift Leader
Dairy Queen Grill & Chill
09.2014 - 01.2023