Hi, I’m
Tendai Morris
O Fallon,Missouri
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
32
years of professional experience
Work History
THW Manufacturing Corporation
Administrative Office Specialist
01.2016 - Current
Job overview
- Directed calls based on query type to streamline support.
- Supported workflow of daily administrative tasks to achieve targets and deadlines.
- Created and maintained spreadsheets with advanced Excel functions and calculations to develop reports and lists
- Increased sales by 10%
- Entered information onto digital systems to maintain data quality and accuracy.
- Updated databases and spreadsheets regularly to track progress.
- Managed over 50 calls per day.
- Maintained associate employee files and supported HR requirements
- Partnered with counterparts across region to identify solutions and close gaps in processes
The Hair Whisperer
Licensed Cosmetologist
01.1991 - Current
Job overview
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Recorded notes for future reference about customer preferences and services delivered.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Monitored current trends to understand fashions and better serve customer needs.
- Managed 100 trade shows
Healthy Hair Solutions
Beauty Sales Manager
01.2014 - 01.2016
Job overview
- Evaluated marketing potential for store locations using statistical data.
- Grew revenue with profitable pricing structures and strategic discount plans.
- Oversaw clerical staff, directing and monitoring sales activities.
- Worked with marketing to develop multi-channel advertising campaigns.
- Sustained high customer satisfaction rates with problem resolution and feedback loops.
- Demonstrated products and features at trade fairs and shows increasing sales by 20%
US Bank
Banking Relationship Manager
06.2012 - 01.2014
Job overview
- Guided management in defining long- and short-term financial objectives.
- Spearheaded initiatives to increase operational stability and compliance.
- Implemented process improvements to increase data accuracy and transparency.
- Fostered collaborative work culture using relationship-driven approaches and strong conflict mediation
- Reduced outstanding balances by pursuing soft and hard collection strategies.
- Leveraged expertise in forecasting to guide quarterly and annual budgeting objectives.
Express Scripts
Customer Service Representative
01.1995 - 05.1997
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Maryville UniversitySt. Louis
Bachelor of Science from Business Administration
language
01.2026
Sanford Brown CollegeSt. Peters, Missouri
Associate of Science from Nursing, Spanish
06.2007
Beauty International School of Hair DesignSt. Louis
Cosmetology License from Cosmetology
05.1992
Skills
- Project Management
- Detailed Meeting Minutes
- Account Balancing
- Report Analysis
- Customer Service
- Internal Communications
- Performance Improvement
- Schedule Management
- Microsoft Office
- Advanced MS Office Suite Knowledge
- Critical Thinking
- Administrative Procedures
- Microsoft Office
- Advanced MS Office Suite Knowledge
- Critical Thinking
- Administrative Procedures
Timeline
Administrative Office Specialist
THW Manufacturing Corporation
01.2016 - Current
Beauty Sales Manager
Healthy Hair Solutions
01.2014 - 01.2016
Banking Relationship Manager
US Bank
06.2012 - 01.2014
Customer Service Representative
Express Scripts
01.1995 - 05.1997
Licensed Cosmetologist
The Hair Whisperer
01.1991 - Current
Maryville University
Bachelor of Science from Business Administration
language
Sanford Brown College
Associate of Science from Nursing, Spanish
Beauty International School of Hair Design
Cosmetology License from Cosmetology
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