Emilyn CAAMANO
Tampa,FL
Summary
Oversaw administrative functions within medical office operations while driving improvements in patient scheduling processes.,Led projects aimed at enhancing customer service delivery in call center environments, prioritizing patient satisfaction.,Managed electronic health record systems and directed insurance verification processes to boost data accuracy and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Florida Medical Clinic/ Orlando Health
Wesley Chapel, FL
09.2024 - Current
- First point of contact providing a welcoming check-in experience.
- Verified insurance eligibility for patients to facilitate care access. Processed copayments and refunds to ensure smooth financial transactions.
- Manage scheduling, rescheduling, and new patient appointments.
- Executed precise data entry within electronic health record systems.
- Managed high-volume incoming calls and addressed patient inquiries efficiently.
Customer Service Representative
HealthPlanOne
Tampa
09.2023 - 09.2024
- Manage high inbound/outbound call volume.
- Updated and maintained customer accounts accurately.
- Resolved customer concerns and escalated complex issues.
- Routed calls to appropriate departments with professionalism.
- Remote
Nanny
New York, NY
09.2016 - 11.2019
- Supported children with routines, hygiene, and meals.
- Maintained safe and clean play environments.
- Encouraged social and emotional development.
Housekeeper
New York, NY
10.2014 - 09.2014
- Performed detailed cleaning and home organization.
- Completed laundry with special care instructions.
- Provided prompt household support.
Buyer
Plato’s Closet
Wesley Chapel, FL
06.2014 - 09.2014
- Evaluated resale items based on style and condition.
- Maintained store displays and organization.
- Assisted customers with product information.
Sales Associate
Stride Rite Outlet
Yonkers, NY
10.2010 - 08.2011
- Measured children’s feet and recommended proper sizing.
- Processed payments quickly and accurately.
- Assisted customers in person and by phone.
Front Desk Receptionist
Levit’s Furniture
Yonker’s, NY
04.2010 - 09.2010
- Managed front desk operations and phone system.
- Scheduled deliveries and maintained layaway accounts.
- Completed complaint documentation.
Hostess/Cashier
Riverdale Diner
Bronx, NY
07.2009 - 03.2010
- Greeted and seated guests, managed reservations.
- Handled takeout orders and phone inquiries.
- Processed cash and credit payments.
Marketing Representative
Kingsbridge Community Medical
Bronx, NY
02.2007 - 09.2007
- Set up displays and marketing materials.
- Collected demographic data ad generated leads.
- Engaged community members to identify needs.
Education
High School Diploma - undefined
John F. Kennedy High School
Bronx, NY01.2010
Skills
- Managed front desk operations effectively
- Assisted with EHR management tasks
- Supported HIPAA compliance efforts
- Performed insurance verification procedures
- Handled call center responsibilities
- Utilized Microsoft Office for documentation
- Employed Google Docs for team collaboration
- Executed data entry with precision
- Demonstrated strong multitasking abilities
- Applied organizational skills to maintain workflow
- Communicated effectively in Spanish
Certification
Driver’s License
Languages
Spanish
Professional Working
Timeline
Front Office Assistant
Florida Medical Clinic/ Orlando Health
09.2024 - Current
Customer Service Representative
HealthPlanOne
09.2023 - 09.2024
Nanny
09.2016 - 11.2019
Housekeeper
10.2014 - 09.2014
Buyer
Plato’s Closet
06.2014 - 09.2014
Sales Associate
Stride Rite Outlet
10.2010 - 08.2011
Front Desk Receptionist
Levit’s Furniture
04.2010 - 09.2010
Hostess/Cashier
Riverdale Diner
07.2009 - 03.2010
Marketing Representative
Kingsbridge Community Medical
02.2007 - 09.2007
High School Diploma - undefined
John F. Kennedy High School