EMILY ROSE GARDNER
McKinney
Summary
Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Client service professional with proven track record in enhancing client satisfaction and fostering strong relationships. Skilled in resolving issues, managing multiple priorities, and adapting to changing requirements. Known for collaborative teamwork, effective communication, and delivering impactful results. Reliable and adaptable with talent for understanding client needs and delivering exceptional service.
Overview
2027
2027
years of professional experience
Work History
Client Service Specialist
Bank OZK
09.2022 - Current
- Continuously work on different key point indicators for the financial institution's regional goals.
- Send referrals over to line of business partners to drive business.
- Develop strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
- Collaborate with cross-functional teams to develop customized solutions, tailored to meet specific client needs.
- Enhance productivity levels by anticipating needs and delivering outstanding support.
- Maintain retention and audit policies.
Delivery Driver
Amazon
2021 - 2022
- Delivered packages efficiently while adhering to safety protocols.
- Navigated delivery routes using GPS technology for timely arrivals.
- Adapted quickly to changing schedules and priorities in fast-paced environment.
Host (Customer Service)
Boomerjacks
2020 - 2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Lead Barista
Starbucks
2019 - 2020
- Prepared and served coffee beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of work area, ensuring compliance with health and safety regulations.
- Operated espresso machines, grinders, and brewing equipment with precision to ensure quality beverage preparation.
- Collaborated with team members to streamline operations during peak hours, enhancing overall service efficiency.
Backup Administrative Coordinator/Bookkeeper
Tom Thumb
01.2017 - 01.2019
- Streamlined bookkeeping processes by implementing efficient filing systems and automating data entry tasks.
- Reduced financial discrepancies by diligently reconciling accounts, identifying errors, and making timely adjustments.
- Contributed to a positive work environment through professional conduct and effective communication with colleagues and supervisors.
- Prevented fraudulent activities by adhering to internal controls and reporting any suspicious transactions promptly.
Education
Bachelor of Science - Accounting
Collin College
Mckinney, TX04-2028
High School Diploma -
University High School
Irvine, CASkills
- Quick Learner
- Organized
- Problem-solving
- Communication
- Positive attitude
- Continuous learner
- Cooperative
- Strong empathy
- Money handling
Languages
English
Arabic - Limited Working
Timeline
Client Service Specialist
Bank OZK
09.2022 - Current
Backup Administrative Coordinator/Bookkeeper
Tom Thumb
01.2017 - 01.2019
Delivery Driver
Amazon
2021 - 2022
Host (Customer Service)
Boomerjacks
2020 - 2021
Lead Barista
Starbucks
2019 - 2020
Bachelor of Science - Accounting
Collin College
High School Diploma -
University High School