Summary
Overview
Work History
Education
Skills
Timeline
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Josephine VIVAS

Chicago,IL

Summary

I am an enthusiastic and knowledgeable worker providing outstanding client support, quick response quality control, and building positive relationships. I carry excellent communication skills, and I am always willing to go the extra mile to ensure client satisfaction. I am a firm believer that kindness, understanding, patience, being a team player, and quick problem solving are the foundations to being an excellent Client Service Representative. I am always aiming to make a positive impact with clients, colleagues, and the company I represent.

Overview

6
6
years of professional experience

Work History

Client Service Specialist

LifeSpice
05.2022 - Current
  • Assist clients in processing orders with a daily average of $5,000- $250,000.
  • Communicating with clients throughout production with the status of orders, and addressing any questions or concerns.
  • Creating detailed records of all interactions with customers, sale history, Produce to forecast, floor stock, and current status of an order using a CRM system.
  • Managing 24 client accounts, upselling to hit MOQ's, and assisting in logistics.
  • Work in partnership with Operations, production, and logistical team to oversee orders in production to ensure on time deliveries.

Spa Lead Concierge

The Langham Hotel
11.2019 - 11.2020
  • Assisting customers in answering e-mails, phone calls, and customer inquiries.
  • Increased conversion rate of 30% in retail products and upselling services.

Lead Front Desk Agent

Fitness Formula Club
06.2017 - 06.2019
  • Assist customers with their accounts.
  • Resolve member and employee issues by researching policies and procedures and providing viable solutions.

Education

High School Diploma -

Lake View High School
Chicago, IL

Skills

  • Account management and payment processing
  • CRM and ERP Experience
  • Logistical experience
  • Proficient written and verbal communication skills
  • Microsoft Office and Excel
  • Quick problem solving and resolution

Timeline

Client Service Specialist

LifeSpice
05.2022 - Current

Spa Lead Concierge

The Langham Hotel
11.2019 - 11.2020

Lead Front Desk Agent

Fitness Formula Club
06.2017 - 06.2019

High School Diploma -

Lake View High School
Josephine VIVAS