EMILY RICE ADAMSON
RIVERTON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature. Comfortable working alone or with team members to accomplish tasks and enhance processes. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Mortgage Loan Processor
Wintrust Mortgage/iFreedom Direct/Veterans First
Salt Lake City
02.2016 - 08.2023
- Communicated with customers via email and telephone to answer questions, process transactions and resolved issues.
- Educated clients regarding guidelines and adjustments of loan contracts and packages.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Discussed loan needs with clients and conveyed information regarding application processes.
- Handled a heavy work load of closing over 100 streamline refinance loans in one month.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes in 24-48 hours after reviewing.
Receptionist - Part Time, Weekends Only
Holladay Veterinary Hospital
Holladay
05.2013 - 06.2022
- Processed third party payments and initiated refunds.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mentored new employees on procedures and policies to maximize team performance.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered multi-line telephone in a professional manner to provide general information and answer inquiries.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
Mortgage Loan Processor
United Security Financial
Murray
01.2015 - 01.2016
- Educated clients regarding guidelines and adjustments of loan contracts and packages.
- Assisted clients with developing loan repayment plans and budgets.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Evaluated and adjusted loan files to meet banking, federal and secondary market regulations.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Checked approvals against established bank and government lending standards.
Mortgage Loan Processor
Primary Residential Mortgage
Salt Lake City
01.2014 - 01.2015
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Evaluated and adjusted loan files to meet banking, federal and secondary market regulations.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Discussed loan needs with clients and conveyed information regarding application processes.
Sales Representative
Clear Link Technologies
Salt Lake City
01.2014 - 12.2014
- Handled inbound telephone calls from interested customers.
- Made appointments with interested customers according to schedule availability.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
Sales Representative/Customer Service
Vector Marketing
Sandy
04.2012 - 04.2013
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Processed payments via payment portals.
Education
Brighton High School
Cottonwood Heights, UTUtah State University
Logan, UTSkills
- Detail Oriented
- Conflict Resolution
- Strong Communicator
- Time Management
- Problem Solver
- Prioritization
- Organized
- Self Motivated
- Quick Learner
- Positive Attitude
Timeline
Mortgage Loan Processor
Wintrust Mortgage/iFreedom Direct/Veterans First
02.2016 - 08.2023
Mortgage Loan Processor
United Security Financial
01.2015 - 01.2016
Mortgage Loan Processor
Primary Residential Mortgage
01.2014 - 01.2015
Sales Representative
Clear Link Technologies
01.2014 - 12.2014
Receptionist - Part Time, Weekends Only
Holladay Veterinary Hospital
05.2013 - 06.2022
Sales Representative/Customer Service
Vector Marketing
04.2012 - 04.2013
Brighton High School
Utah State University