Emily Smith
New Braunfels
Summary
Motivated and detail-focused candidate with experience in SQL queries, HTML structure, and Excel data management. Skilled in organizing, reviewing, and maintaining data accuracy. Strong problem-solving abilities and a commitment to producing consistent and high-quality work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Wonder World Cave and Adventure Park
San Marcos, TX
12.2025 - Current
- Assisted in daily operations, ensuring smooth guest experiences and adherence to safety protocols.
- Trained new employees on park policies, procedures, and customer service standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supported marketing initiatives by engaging with guests and promoting park attractions effectively.
- Monitored inventory levels, facilitating timely restocking of supplies for operational efficiency.
- Assisted in developing sales strategies to enhance customer engagement and drive revenue growth.
Tour Guide Supervisor
Natural Bridge Caverns
San Antonio, TX
06.2021 - 08.2025
- Guided daily tours, providing engaging narratives about geological formations and local history.
- Ensured visitor safety by monitoring group activities and adhering to safety protocols.
- Developed interactive presentations to enhance guest experiences and promote environmental awareness.
- Trained new staff on tour procedures, customer service standards, and emergency response measures.
- Conducted regular assessments of tour materials and resources for accuracy and relevance.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
- Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
- Guided groups of up to 60 people on scheduled tours.
Education
High School Diploma -
Lutheran High North
Houston, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Relational databases
- SQL
- HTML
- MS word, excel, and outlook
- Time management
Certification
- CPR
- SQL and Relational Database
Timeline
Assistant Manager
Wonder World Cave and Adventure Park
12.2025 - Current
Tour Guide Supervisor
Natural Bridge Caverns
06.2021 - 08.2025
High School Diploma -
Lutheran High North