Emina IslasYeager
TWIN PEAKS,California
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Tommy's Pet Studio. Skilled in facility management and fostering teamwork, I excel in creating welcoming environments and resolving issues efficiently. My approach has significantly improved client relations and operational efficiency, showcasing adaptability and critical thinking.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cashier
RockRidge Inc (76 Gas Station)
05.2023 - Current
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Store Manager
Tommy's Pet Studio
09.2020 - 12.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Front Office Manager
Law Offices Of Allen Spears Esq.
03.2019 - 07.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Created, prepared, and delivered reports to various departments.
Front Office Manager
M.D. Management
03.2012 - 11.2018
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
Education
Certificate - Criminal Science
San Bernardino Valley College
San Bernardino, CA06-2010
High School Diploma -
Colton High School
Colton, CA06-1988
Skills
- Customer service and assistance
- Teamwork and Collaboration
- Problem-Solving
- Cash Handling
- Facility Management
- Self-Motivation and Initiative
- Adaptability and Resilience
- Training and coaching
- Maintaining clean premises
- Effective communication abilities
- Hospitality and accommodation
- Critical Thinking
Certification
- Microsoft Office Specialist (MOS) Certification
- Project Management Professional (PMP)
- Certified Sales Professional (CSP)
Timeline
Cashier
RockRidge Inc (76 Gas Station)
05.2023 - Current
Store Manager
Tommy's Pet Studio
09.2020 - 12.2023
Front Office Manager
Law Offices Of Allen Spears Esq.
03.2019 - 07.2023
Front Office Manager
M.D. Management
03.2012 - 11.2018
- Microsoft Office Specialist (MOS) Certification
- Project Management Professional (PMP)
- Certified Sales Professional (CSP)
Certificate - Criminal Science
San Bernardino Valley College
High School Diploma -
Colton High School
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