Emina Rakip
Paterson
Summary
Store Associate and Key Holder with over 9 years of experience in retail and medical administration, adept at enhancing customer satisfaction and streamlining operations. Possesses strong skills in self-management, communication, and teamwork, with a proven track record in problem-solving and customer service. Eager to apply meticulous attention to detail and comprehensive industry knowledge in a dynamic new role, aiming to contribute to and grow within a forward-thinking organization.
Overview
9
9
years of professional experience
Work History
Store Associate
ALDI
10.2022 - Current
- Handled transactions, contributing to store's sales and customer satisfaction
- Ensured store cleanliness, creating a welcoming atmosphere
- Worked in unison with team to improve shopping experience
- Resolved customer issues promptly, resulting in positive feedback
Key Holder/Supervisor
Lane Bryant
07.2022 - 10.2022
- Executed opening/closing duties, including register count and deposit handling
- Boosted store performance through effective team management and nightly reporting to district manager.
- Ensured store safety and cleanliness by adhering strictly to company policies and procedures.
- Mentored 2-3 staff, optimizing their work schedules and lunch breaks for peak efficiency.
Certified Medical Assistant/Business Administrator
The Valley Hospital
11.2018 - 04.2020
- Managed patient intake using EMR system, ensuring smooth clinic operations
- Accurately recorded patient vitals and concerns, improving patient-doctor communication
- Addressed patient queries and concerns promptly, enhancing patient satisfaction
- Performed lab tests and administered vaccines, ensuring patient health and safety
- Scheduled appointments effectively, optimizing clinic workflow
Customer Care Associate
CVS Health
01.2015 - 11.2018
- Managed cash register operations and inventory stocking
- Delivered exceptional customer service with a personal touch
- Processed photo inquiries and passport photos
Education
Medical Assisting -
Fortis Institute
Wayne, NJ10.2017
Medical Academy -
Passaic County Technical Institute
Wayne, NJ06.2014
Skills
- Customer Service
- Time-management
- Self-management
- Attention to Detail Focus
Languages
English
Albanian
Timeline
Store Associate
ALDI
10.2022 - Current
Key Holder/Supervisor
Lane Bryant
07.2022 - 10.2022
Certified Medical Assistant/Business Administrator
The Valley Hospital
11.2018 - 04.2020
Customer Care Associate
CVS Health
01.2015 - 11.2018
Medical Assisting -
Fortis Institute
Medical Academy -
Passaic County Technical Institute
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