Emiona Ross
Omaha,NE
Summary
Customer-oriented specialist committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention.
Overview
6
6
years of professional experience
Work History
Server Shift Leader
Mantra
Omaha, NE
07.2021 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Inside Sales Representative
Petties Unique Cleaning LLC
Omaha, NE
07.2018 - 02.2021
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Childcare Teacher
Kids Count 2
Omaha, NE
05.2017 - 08.2019
- Taught basic education principles while complying with IEP and ARD goals.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Organized small groups of children while transitioning to and from outdoor play.
Education
Associate of Arts - Business Communications
Iowa Western Community College
Council Bluffs, IA05.2023
Skills
- Strategic account development
- Team Player
- Cool Under Pressure
- Customer Service and Rapport
- Activity Demonstrations
- Time Management
Timeline
Server Shift Leader
Mantra
07.2021 - Current
Inside Sales Representative
Petties Unique Cleaning LLC
07.2018 - 02.2021
Childcare Teacher
Kids Count 2
05.2017 - 08.2019
Associate of Arts - Business Communications
Iowa Western Community College
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