Melissa Rivero
Tampa,FL
Summary
Customer-oriented General Manager with 1and a half years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
6
6
years of professional experience
Work History
Server Shift Leader
Hilton
Tampa, FL
06.2017 - 04.2020
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
General Manager
Keke's Breakfast Cafe
Tampa, FL
08.2019 - Current
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Carefully interviewed, selected, trained and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Achieved highest employee retention rate in region.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Server
Cuenellis Peruvian Restaurant
Tampa, FL
12.2016 - 05.2017
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Miami Sunset Senior High School
Miami, FL06.2016
Skills
- Mathematical Calculation and Reasoning
- Problem Anticipation and Resolution
- Sales Tracking
- Hiring and Onboarding
- Policy Development and Enforcement
- Focus and Follow-Through
- Records Organization and Management
- Profit and Loss Control
- Strategic Vision
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
General Manager
Keke's Breakfast Cafe
08.2019 - Current
Server Shift Leader
Hilton
06.2017 - 04.2020
Server
Cuenellis Peruvian Restaurant
12.2016 - 05.2017
High School Diploma -
Miami Sunset Senior High School
Similar Profiles
Arpan SauArpan Sau
Kitchen Manager at HiltonKitchen Manager at Hilton
Saiteja SreepadiSaiteja Sreepadi
CRM and Technology Innovation Specialist at HiltonCRM and Technology Innovation Specialist at Hilton
Entesar SelimEntesar Selim
Guest Service Representative at HiltonGuest Service Representative at Hilton
Justin TineoJustin Tineo
Housekeeper at HiltonHousekeeper at Hilton
Dylan WhitneyDylan Whitney
Lead Landscaper at Sweet William Garden & DesignLead Landscaper at Sweet William Garden & Design