Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emir Dokovic

Brooklyn,NY

Summary

Adept at balancing high-quality customer service with efficient problem-solving, I significantly enhanced tenant satisfaction at Family Owned properties. My expertise in general maintenance and strong work ethic ensured compliance with building codes, while my proactive approach minimized emergency response times, showcasing my ability to lead and improve operational standards.

Overview

6
6
years of professional experience

Work History

Porter

The Marquand
12.2023 - Current
  • Communicated with coworkers and managers about completed duties.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Cleaned and organized building areas as required.
  • Performed cleaning and maintenance duties as directed.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Completed sweeping, mopping, and window-cleaning.
  • Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.

Building Superintendent

Family Owned
12.2021 - Current
  • Ensured compliance with local building codes and regulations through regular communication with city officials and inspectors.
  • Responded efficiently to after-hours emergencies on-site providing timely solutions and minimizing potential damages.
  • Enhanced building safety by conducting regular inspections and addressing maintenance issues promptly.
  • Conducted thorough background checks on prospective tenants to ensure a safe living community.
  • Maintained detailed records of all work completed, including costs, materials used, and time spent on each task for easy reference.
  • Inspected grounds and facilities to identify necessary repairs.
  • Managed operations, maintenance and improvement of properties.
  • Planned and scheduled general maintenance, major repairs and remodeling projects.
  • Coordinated with contractors for major renovation projects, minimizing disruptions to building occupants.
  • Kept common areas clean and well-maintained, contributing to a welcoming environment for tenants.
  • Inspected grounds, equipment, and overall building to uphold safe and aesthetically pleasing standard.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Responded to Common Area Maintenance (CAM) inquiries.

Gotham Point

Concierge
02.2022 - 12.2023


•Maintained front desk's concierge book to provide visitors with access to

relevant local information.

• Remedied issues quickly and effectively through active listening, conflict

resolution and dynamic

• Facilitated visitor requests for dining and tourist attractions by researching

various venues and locales.

• Carried out day-day-day duties accurately and efficiently

General Construction

Daci Construction
01.2019 - 02.2022
  • - Carpentry
  • - Electrical work
  • - Plumbing
  • - Drywall installation
  • - Painting and finishing
  • - Floor installation
  • - Safety compliance
  • - Tiling

Education

Vocational School - Tourism And Travel Management

Adnan Menders University
Turkey,Aydin
02.2016

Skills

  • Customer service
  • Strong work ethic
  • Problem-solving
  • Clean driving record
  • Valid Driver's license
  • Punctual and dependable
  • Cleanliness and hygiene
  • Supply stocking and organization
  • Facility cleaning
  • Janitorial duties
  • General maintenance
  • Site inspections
  • Safety and security
  • Building maintenance
  • Work Planning and Prioritization
  • Hand tool expertise
  • Building repairs
  • Basic electrical
  • Power tools
  • Hand tools
  • Plumbing
  • Plumbing experience
  • Sweeping and mopping
  • Painting and plastering
  • Minor repairs

Languages

English
Full Professional
Albanian
Native or Bilingual
Serbian
Full Professional
Turkish
Full Professional

Timeline

Porter

The Marquand
12.2023 - Current

Gotham Point

Concierge
02.2022 - 12.2023

Building Superintendent

Family Owned
12.2021 - Current

General Construction

Daci Construction
01.2019 - 02.2022

Vocational School - Tourism And Travel Management

Adnan Menders University
Emir Dokovic