Emira Ingram
DeSoto,TX
Summary
Proven track record in enhancing customer satisfaction and resolving complex issues, as demonstrated. Skilled in data entry and critical thinking, I excel in fast-paced environments, leveraging computer proficiency and active listening to boost client relations and operational efficiency. Achieved notable improvement in customer feedback and retention. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Etech Global Services Inc
08.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Alight Solutions
08.2023 - 02.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Delivery Driver
Door Dash
02.2023 - 07.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
Data Entry Clerk
Focus Group, Llc , The
05.2022 - 01.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Created and maintained data entry logs to track data entry activities.
Tech Support
State Farm
10.2021 - 04.2022
- Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.
- Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Liaised with IT department to ensure reliable tech support for all facility operations.
Cashier
Kroger Grocery
08.2019 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Certificate - Information Technology
My Computer Career
Dallas, TX07.2022
Business Administration
Grambling State University
Grambling, LA2019
Diploma - General Education
Desoto High School& Isteam3d
Desoto, TX06.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Problem Resolution
- Customer Relations
- Data Entry
Timeline
Customer Service Representative
Etech Global Services Inc
08.2024 - Current
Customer Service Representative
Alight Solutions
08.2023 - 02.2024
Delivery Driver
Door Dash
02.2023 - 07.2023
Data Entry Clerk
Focus Group, Llc , The
05.2022 - 01.2023
Tech Support
State Farm
10.2021 - 04.2022
Cashier
Kroger Grocery
08.2019 - 08.2021
Certificate - Information Technology
My Computer Career
Business Administration
Grambling State University
Diploma - General Education
Desoto High School& Isteam3d
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