Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emma Alarcon

Fort Myers

Summary

Dedicated, fast learning and enthusiastic individual offering multiple skills, including customer service, good organization, register operations, problem-solving skills, and good practice of teamwork.

Overview

3
3
years of professional experience

Work History

Sales Associate

Victoria's Secret & PINK
Sunrise, FL
04.2025 - 09.2026
  • Assisted customers in selecting products, enhancing overall shopping experience.
  • Resolved customer inquiries effectively, strengthening brand loyalty and satisfaction levels.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Collaborated with team members to achieve sales goals and drive customer engagement.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Front Desk Receptionist

Doubletree By Hilton
Fort Myers, FL
08.2023 - 04.2025
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Handled guest inquiries and resolved issues promptly to enhance customer satisfaction.
  • Coordinated with housekeeping and maintenance teams to ensure room availability and quality standards.
  • Processed reservations efficiently using hotel management software for accurate bookings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Conducted regular audits of guest records to ensure data accuracy and compliance with hotel policies.
  • Collected room deposits, fees, and payments.

Education

High School Diploma -

Cypress Lake High School
Fort Myers, FL

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Cash register operation
  • Multi-tasking strength

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Victoria's Secret & PINK
04.2025 - 09.2026

Front Desk Receptionist

Doubletree By Hilton
08.2023 - 04.2025

High School Diploma -

Cypress Lake High School