Dedicated, fast learning and enthusiastic individual offering multiple skills, including customer service, good organization, register operations, problem-solving skills, and good practice of teamwork.
Overview
3
3
years of professional experience
Work History
Sales Associate
Victoria's Secret & PINK
Sunrise, FL
04.2025 - 09.2026
Assisted customers in selecting products, enhancing overall shopping experience.
Resolved customer inquiries effectively, strengthening brand loyalty and satisfaction levels.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Collaborated with team members to achieve sales goals and drive customer engagement.
Managed returns, exchanges and refunds in accordance with store policy.
Answered customer questions about sizing, accessories, and merchandise care.
Front Desk Receptionist
Doubletree By Hilton
Fort Myers, FL
08.2023 - 04.2025
Managed front desk operations, ensuring seamless guest check-in and check-out processes.
Handled guest inquiries and resolved issues promptly to enhance customer satisfaction.
Coordinated with housekeeping and maintenance teams to ensure room availability and quality standards.
Processed reservations efficiently using hotel management software for accurate bookings.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Conducted regular audits of guest records to ensure data accuracy and compliance with hotel policies.