EMMA ALCARAZ

• Process payroll for the entire company, 12 companies, 11 states, 27 locations
• Balance the General Ledger and reconcile payroll accounts
• Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
• Responded to employee inquiries to provide assistance with payroll-related questions.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Calculated deductions and processed payroll for employees.
• Reviewed time records for 2800 employees to verify accuracy of information.
• Managed a team of payroll specialists, providing training and guidance to ensure timely and accurate payroll processing.
• Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
• Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
• Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Reduced errors in payroll data entry by implementing automated systems and providing thorough training to staff members.
• Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
• Spearheaded efforts to reconcile historical payroll discrepancies, resulting in improved relationships with affected employees and restored trust in the system.
• Managed year-end payroll activities, ensuring timely and accurate W-2 distribution.
• Coordinated with finance to reconcile payroll accounts, ensuring accuracy in financial reporting.

• I have been trained in reception, sales, benefits and payroll
• Processed payroll for 10 years
• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
• Assisted employees throughout the entire company with payroll and insurance questions
• Processed bi-weekly and monthly insurance premiums
• Completed Verification of Employment requests
• Provided back up to front desk to step in to assist with various tasks whenever employee was absent or at lunch
• Processing new hires and terminations
• Process payroll and quarterlies in QuickBooks
• Balance the General Ledger and reconcile payroll accounts
• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
• Maintained strict confidentiality of all payroll information and records.
• Collaborated with human resources, accounting and other departments to confirm payroll accuracy.

• Open the drive-up in the mornings
• Managed approximately 25 transactions per day from customers
• Answer telephones when needed
• Regularly attended classes for customer service and new systems
• Close out my drawer and entire drive-up at end of the day
• Verified customer identity and reviewed documentation for accuracy.
• Improved customer satisfaction by providing personalized banking solutions and exceptional service.
• Processed deposits, withdrawals and ACH transfers accurately.

• Open the store every morning, managed the safe and cash drawers
• Coordinated crew’s responsibilities for the day
• Developed new training system to support operations
• Interceded between employees during arguments and diffused tense situations.
• Close out shifts by reconciling the cash drawer and making bank transactions
• Trained new team members on company policies, procedures, and compliance regulations to maintain high-quality service standards.
• Optimized inventory management during opening hours, preparing for peak sales periods.

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