Emma Billeaud
Leander
Summary
Dynamic Scheduling Coordinator with proven expertise at The Lash Lounge in optimizing appointment management and enhancing client satisfaction. Skilled in conflict resolution and transaction processing, I excel in maintaining meticulous records and delivering exceptional customer service, ensuring seamless operations and a positive experience for all clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
The Lash Lounge
Austin
08.2025 - Current
- Managed appointment scheduling for clients and service providers efficiently.
- Resolved scheduling conflicts to enhance client satisfaction consistently.
- Managed multiple phone lines efficiently during peak hours.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
- Monitored service availability to optimize daily operations effectively.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
Member Service Representative
Crunch Fitness
Cedar Park
07.2024 - 08.2025
- Assisted members with inquiries regarding programs and services.
- Scheduled appointments for personal training sessions and fitness assessments.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Conducted outbound calls to schedule appointments with prospective clients.
Server
Chilis's Bar and Grill
Stephenville
06.2022 - 07.2024
- Handled cash and credit transactions using point-of-sale system.
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in training new servers on menu items and service standards.
- Resolved customer complaints calmly and professionally as needed.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
- Managed incoming calls and accurately relayed orders and requests.
Education
High School Diploma -
Rouse
Leander, TX05-2020
Communications
Tarleton State University
Stephenville, TXSkills
- Appointment scheduling
- Reception desk management
- Transaction processing
- Attention to detail
- Conflict resolution
- Phone etiquette
Certification
- 200 hour Yoga Alliance Teaching Certification
- TABC/ Food Handlers Lisence
Accomplishments
- Iron Texan Award: Excellence and dedication in collegiate athletics
Timeline
Scheduling Coordinator
The Lash Lounge
08.2025 - Current
Member Service Representative
Crunch Fitness
07.2024 - 08.2025
Server
Chilis's Bar and Grill
06.2022 - 07.2024
High School Diploma -
Rouse
Communications
Tarleton State University