Emma Black
North Bergen,NJ
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Sales Associate
Urban Outfitters, Inc.
11.2022 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed efficient cash register operations.
- Modeled best practices for sales and customer service.
- Greeted customers warmly to provide exceptional customer service.
Front Desk Agent
CycleBar
05.2023 - 08.2023
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Assisted guests with special requests, ensuring a personalized and memorable experience.
- Checked in guests quickly.
- Helped new riders get started and sell memberships.
Front Desk Agent
SoJo Spa Club
07.2021 - 08.2022
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Increased customer service ratings through personable service.
- Provided exceptional customer service and addressed customer inquiries.
Education
Health Administration
Ramapo College of New Jersey
Mahwah, NJ05.2026
High School Diploma -
North Bergen High School
North Bergen, NJ05.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Product Sales
- Customer Assistance
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Front Desk Agent
CycleBar
05.2023 - 08.2023
Sales Associate
Urban Outfitters, Inc.
11.2022 - Current
Front Desk Agent
SoJo Spa Club
07.2021 - 08.2022
Health Administration
Ramapo College of New Jersey
High School Diploma -
North Bergen High School
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