Emma Bolda
Summary
With a proven track record at A Bite of Mexico, I excel in guest service and strong leadership, enhancing dining experiences through efficient reservation coordination and team mentoring. Achievements include streamlining seating processes and significantly improving service quality, showcasing exceptional communication and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Head Hostess
A Bite of Mexico
02.2024 - 07.2024
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
Lead Busser
Yannis Cafe
01.2023 - 01.2024
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Adhered to strict sanitation guidelines when handling dishes and utensils, maintaining a hygienic dining environment.
Education
No Degree - Haven't Finished School
Lincoln Way Central
New Lenox, IL05-2027
Skills
- Guest service
- Reservation coordination
- Bar terminology
- Exceptional communication
- Food station setup
- Dining area maintenance
- Table bussing
- Safe food handling
- Table assignment
- Menu memorization
- Salesmanship
- Price memorization
Timeline
Head Hostess
A Bite of Mexico
02.2024 - 07.2024
Lead Busser
Yannis Cafe
01.2023 - 01.2024
No Degree - Haven't Finished School
Lincoln Way Central
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