Emma Bronner Williams
Mendenhall,MS
Summary
Accomplished Food Service Director dedicated to increasing sales, diversifying menus and optimizing policies to transform food service operations. Quality-oriented and decisive leader with proactive approach. Results-driven leader with solid background in food service planning, sales and management. Hardworking, ambitious and resourceful with clear understanding of business priorities and best practices. Talented kitchen leader offer over 35 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
16
16
years of professional experience
Work History
Food Service Director
Elior North America
01.2017 - Current
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Developed strategies to improve food service levels for busy facility handling 2500 meals each day.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
District Manager
CEFCO Convenience Stores
01.2008 - 01.2017
- Supervised 22 stores in MS, AL, LA and TX
- Responsibilities include store operations, merchandising and working with employees to increase sales by operating clean and well-stocked stores and thorough outstanding customer service
- Conduct monthly QSR's QSV's and QSC's
- Responsible for hiring, training and developing all employees in stores
- Currently under 1% in inventory loss and meeting 6 and 8 controllable, cash, inventory, payroll, supplies and bad merchandise.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Built positive and productive relationships with store and field leadership.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Controlled store inventory and reviewed cash handling and operations reports.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Supervised locations to enforce high-quality standards of operation.
- Supervised 22 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team
General Manager
CEFCO Convenience Stores
01.2008 - 01.2012
- Managed a team of 20 employees; was responsible for the day-to-day operations of store
- Expanded internal relationships with Marketing, Business intelligence, and Accounting
- Was involved with special projects and facilities management
- Maintained inventory compliance less than 1% consecutively for 3 years in a row
- Won numerous district-wide competitions and awarded cash prizes of up to $500
- Out of 265 stores, was No.3 in raising the most money for CMN
- Developed and implemented category strategies, analyzed sales data, and executed plans to increase sales and margin a $15M department
- Increased retail sales by 8% and margin by 13%.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Bachelor's - Business Management
University of Phoenix
Phoenix, AZ05.
Skills
- Staff Leadership
- Quality Assurance
- Inventory Management
- Policy Implementation
- Portioning
- Process Updates
- Strategic Planning
- Business Acumen
Additional Information - Qualifications
- A solid background in store operations by working in both company operated stores along with franchised locations.
- Full understanding of P&L statements and the ability to operate within a budget
- Strong managerial skills by demonstrating good organization, setting and achieving goals, Managing time, developing and implementing polices and meeting deadlines
- Excellent leadership skill by focusing on recruiting and hiring the right person as well as setting Expectations to continue individual growth
- Maximizing sales by operating clean and well merchandised stores with a focus on detail.
- Working with the sales and marketing team to promote products and set prices. Analyzing profit margins, compiling and presenting data to management and other department and promoting products to customers.
- Coordinating, contacting and managing both buyers and vendors of products. Inventory and securing production supplies, analyzing sales trends and comparing prices of the competitors
- Compiling data and presenting to management with recommendations for changes and improvement of the product.
- The ability to anticipate and capitalize on market trends, identify profit potential and position Categories to maximize market share.
- Lead by example with integrity while welcoming all challenges and initiatives for the betterment of the corporation.
Director of Operations
Title: District Manager - CEFCO Convenience Stores
Timeline
Food Service Director
Elior North America
01.2017 - Current
District Manager
CEFCO Convenience Stores
01.2008 - 01.2017
General Manager
CEFCO Convenience Stores
01.2008 - 01.2012
Bachelor's - Business Management
University of Phoenix
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