EMMA CARLSON
Katy,TX
Summary
Dynamic and highly-motivated Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
Work History
Inside Sales Partner Account Manager
Dell Technologies
12.2021 - 09.2023
- Drive revenue growth by identifying upsell and cross-sell opportunities within existing accounts. Work closely with customers to understand their technology requirements and propose suitable solutions.
- Build and maintain strong relationships with assigned customer accounts, understanding their needs, and acting as the main point of contact.
- Stay informed about Dell Technologies' products and services, including servers, storage, networking, and software solutions, in order to provide expert advice to customers.
- Prepare quotes, proposals, and pricing options for customers, ensuring that they receive accurate and competitive offers.
- Maintain and update sales pipelines, tracking the progress of leads, opportunities, and deals through the sales cycle.
Curbside Lead
HEB Grocery
06.2015 - 12.2021
- Lead and manage the curbside pickup team, including curbside associates and other staff involved in fulfilling online orders
- Provide excellent customer service to curbside pickup customers, addressing inquiries, concerns, and special requests while maintaining a positive and professional demeanor
- Train and onboard new curbside associates, providing them with the necessary skills and knowledge to fulfill orders efficiently and maintain high standards of customer service
- Communicate with customers regarding order status, substitutions, delays, or any issues that may arise during the fulfillment process.
Education
B.S - Family & Consumer Science
Texas State University
San MarcosSkills
- Client Rapport-Building
- Attaining Quotas
- Account Management
- Active Listening
- Issue Resolution
- Strategic Planning
- Time Management
- Adaptability
Timeline
Inside Sales Partner Account Manager
Dell Technologies
12.2021 - 09.2023
Curbside Lead
HEB Grocery
06.2015 - 12.2021
B.S - Family & Consumer Science
Texas State University
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