Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Ricketts

Richardson,TX

Summary

Motivated individual, successful at multi- tasking in fast based environments. Highly experienced in customer service, in which maximized repeat business opportunities in the sales space. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

10
10
years of professional experience

Work History

Account Manager, Inside Sales

ZaynTek
02.2022 - Current
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Used CRM software to maintain detailed contact logs and account records.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.

Account Manager, Inside Sales

Fornida
02.2022 - Current
  • Used CRM software to maintain detailed contact logs and account records.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Managed friendly and professional customer interactions.
  • Prepared and submitted reports to keep management informed of sales activities and progress.

Key Manager

Texas Roadhouse
07.2017 - 01.2022
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Counted registers and cleaned and secured shop at end of shift.
  • Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Local Store Marketer

Texas Roadhouse
04.2017 - 01.2022
  • Identified appropriate marketing channels and target customers for campaigns.
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Designed and implemented advertising and public relations activities.
  • Generated reports to support development and implementation of marketing plans.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Server/Bartender

Texas Roadhouse
04.2017 - 01.2022

Receptionist

Aria Wedding & Banquet Facility By Villa Rosa
04.2015 - 04.2017

Bridal Attendant

Aria Wedding & Banquet Facility By Villa Rosa
04.2015 - 04.2017

Sales Associate/Interim Manager

Express Fashion Operation
11.2013 - 02.2017

Education

Associate of Science - Business Administration And Management

Naugatuck Valley Community College
Waterbury, CT
12.2022

Skills

  • Client Correspondence
  • Customer Service and Assistance
  • Performance Goals
  • Sales Target Setting
  • Client Support
  • Client Rapport-Building

Timeline

Account Manager, Inside Sales

ZaynTek
02.2022 - Current

Account Manager, Inside Sales

Fornida
02.2022 - Current

Key Manager

Texas Roadhouse
07.2017 - 01.2022

Local Store Marketer

Texas Roadhouse
04.2017 - 01.2022

Server/Bartender

Texas Roadhouse
04.2017 - 01.2022

Receptionist

Aria Wedding & Banquet Facility By Villa Rosa
04.2015 - 04.2017

Bridal Attendant

Aria Wedding & Banquet Facility By Villa Rosa
04.2015 - 04.2017

Sales Associate/Interim Manager

Express Fashion Operation
11.2013 - 02.2017

Associate of Science - Business Administration And Management

Naugatuck Valley Community College

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Vanessa Ricketts