Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emma Cavitt

Grand Rapids,Michigan

Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and the ability to think and act quickly to find creative solutions.

Overview

9
9
years of professional experience

Work History

Server

Speakez Lounge
10.2022 - Current
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Cultivated warm relationships with regular customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Assistant Manager

Sweetwater Coffee And Tea
03.2020 - 10.2023
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Marketing Manager

BattleGR Tactical Games
10.2017 - 03.2020
  • Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
  • Performed market segmentations, targeting and positioning for each product line.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
  • Wrote and distributed press releases to increase brand visibility.
  • Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.

Administrative Assistant

Straits Area Chiropractic
05.2015 - 08.2018
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Education

Bachelor of Science - Public Relations, Advertising, And Applied Communication

Grand Valley State University
Allendale, MI

Skills

  • Time Management
  • Data Entry
  • Social Media Updating
  • Professional Networking
  • Customer Service
  • Warm and Friendly
  • Team Player
  • Ability to Multi-Task

Languages

English
Native or Bilingual
American Sign Language
Limited Working

Timeline

Server

Speakez Lounge
10.2022 - Current

Assistant Manager

Sweetwater Coffee And Tea
03.2020 - 10.2023

Marketing Manager

BattleGR Tactical Games
10.2017 - 03.2020

Administrative Assistant

Straits Area Chiropractic
05.2015 - 08.2018

Bachelor of Science - Public Relations, Advertising, And Applied Communication

Grand Valley State University

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Emma Cavitt