Summary
Overview
Work History
Education
Skills
Timeline
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Emma Christensen

Eagle,ID

Summary

Communicative and organized Client Partner with experience providing exceptional client support services. Adapt at managing existing client relationships and formulating and implementing advice.

Overview

5
5
years of professional experience

Work History

Local Client Partner

Yelp
08.2023 - Current
  • Strengthened client relationships by consistently delivering tailored solutions and proactive communication.
  • Improved customer satisfaction ratings with prompt issue resolution and diligent followups.
  • Developed strategic partnerships for increased market reach for small and local business with 1-9 locations.
  • Managed a diverse portfolio of clients, ensuring personalized attention and high-quality service delivery.
  • Met or exceeded monthly revenue quota since hire in August 2023

L4 Area Manager

Amazon
08.2022 - 07.2023
  • Coaching, managing, and developing a team of 80-120 associates in order to meet production, quality, and safety goals.
  • Organizing and dispersing over 3,000 labor hours in efficient and effective ways.
  • Making informed, data driven decisions in a fast-paced
    environment to ensure that customer orders are fulfilled.
  • Managed a team that drove a 7% increase in pack productivity and a 13% increase in sort productivity from August 2022- July 2023.

Session Director

Idaho FFA Association
01.2019 - 05.2022
  • 2019 Day of Service Coordinator- Developed 40 separate
    service projects for 500 FFA members.
  • 2020 Backstage Assistant- Filmed and edited session
    footage, and collaborated with State Officers and other
    Convention Interns to host a virtual State Convention.
  • 2021 Session Director- Managed a team of seven college
    interns, filmed and edited session footage, and collaborated
    with State Officers and other Convention Interns to host a
    virtual State Convention.
  • 2022 Backstage Manager- Managed a team of seven college
    interns, developed scripts and staging for six, three-hour live
    sessions, and directed all backstage operations for the 2022
    Idaho FFA State Convention hosting 1800 FFA members.

Education

Bachelor of Science - Agriculture Science, Communication & Leadership

University of Idaho
Moscow, ID
05.2022

Skills

  • Organizational skills
  • Creative solutions
  • Effective communication
  • Industry knowledge
  • Business development
  • Client Interaction
  • Customer Consultations
  • Client Relationship Management
  • Relationship Building and Management
  • Controlling Costs
  • Operations Management
  • Performance Management

Timeline

Local Client Partner

Yelp
08.2023 - Current

L4 Area Manager

Amazon
08.2022 - 07.2023

Session Director

Idaho FFA Association
01.2019 - 05.2022

Bachelor of Science - Agriculture Science, Communication & Leadership

University of Idaho

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Emma Christensen