Emma Cilli
Sparta,NJ
Summary
I have really enjoyed working with the customer service side of my previous jobs. I find myself to be a very personable yet hard working employee who wants to make the best out of every situation at hand. I am versatile with the things that I can do in my hours on the job, that being said, I do not like to sit still. I feel there is always something that can be done, wether that is cleaning or prepping for a potential rush. I try to contributes to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers.
Overview
5
5
years of professional experience
Work History
Counter Server/Meal Prep
Bagel Bistro - Ashley Vozza
Andover, NJ
06.2018 - Current
- Helped customers choose items based on menu options, dietary needs and preferences.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Managed multiple tasks in high-volume environment.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
- Maintained clean and organized appearance for restaurant areas to attract and retain customers.
- Used cash register to perform hundreds of cash, credit and debit transactions per day.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Demonstrated knowledge and applied proper food handling standards.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Delivered items to guest tables and addressed and requests.
- Used manual and electronic kitchen appliances to clean, unwrap, slice and trim food products.
- Processed cash, debit and credit card payments.
- Restocked counter supplies, condiments, napkins and silverware.
Ice Cream Server
Sparta Dairy - Sarah Zaccardi
Sparta, NJ
02.2020 - 01.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit and credit purchases.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Helped patrons decide which flavor to choose according to preferences and tastes.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
- Offered samples of new ice cream flavors to customers.
- Delivered orders to customers at tables promptly after ice cream was scooped to avoid melting.
- Delivered orders to ice cream dispensing area to communicate special requests.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Completed milkshakes and ice cream desserts for customers.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Education
Bachelor of Science - Nursing
James Madison University
Harrisonburg, VA05.2025
Skills
- Food Handling Standards
- Workflow Optimization
- Flexible and Adaptable
- Conflict Resolution
- Excellent work ethic
- Wait Staff Support
- High-Volume Environments
- Cash Register Operations
- Phone Orders
- Customer Relations
- Managing Laborers
- Transaction Monitoring
Additional Information
Club Lacrosse Player at James Madison University
Timeline
Ice Cream Server
Sparta Dairy - Sarah Zaccardi
02.2020 - 01.2021
Counter Server/Meal Prep
Bagel Bistro - Ashley Vozza
06.2018 - Current
Bachelor of Science - Nursing
James Madison University
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