EMMA CLAEPS
El Paso ,TX
Summary
Driven communications student with a strong background in customer service, skilled in fostering positive relationships and addressing client needs. Excellent verbal and written communication abilities, complemented by a strong understanding of digital media, marking and sales.
Overview
2026
2026
years of professional experience
Work History
CUSTOMER EXPERIENCE MANAGER
Five below
El Paso, TX
2020 - Current
- Assistant to Store manager
- Led customer feedback initiatives to enhance service quality and product offerings.
- Developed training programs for staff to improve customer interaction and satisfaction rates.
- Analyzed customer data to identify trends and inform strategic decision-making processes.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Developed new employees and on-going performance assessment of current employees
- Manage money and deposit procedures .
Sales Associate
Kohl's
El Paso Texas
09.2019 - 12.2019
Cashiering
Customer service
Ensure store floor was clean and organized
Education
Bachelor of arts - major in communication
University of Texas at El Paso
07.2025
Skills
- Stocking
- Conflict Resolution
- Hiring management
- Team Leadership and Training
- Communication Skills
- Customer Journey Mapping
- Feedback Collection and Analysis
- Managing
- Problem Solving
- Customer Service Excellence
- Computer office skills
Timeline
Sales Associate
Kohl's
09.2019 - 12.2019
Bachelor of arts - major in communication
University of Texas at El Paso
CUSTOMER EXPERIENCE MANAGER
Five below
2020 - Current