Emma Collins

Pick up luggage from the Des Moines airport at allocated sweep times and deliver them before the deadline using the company application to record and verify patron info.

• Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
• Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
• Directly interacted with customers to deliver packages and enhance experience.
• Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
• Assisted in training new hires for successful integration into the team while sharing best practices on efficient and effective route planning strategies.

Receive and conduct calls to qualify patients for durable medical equipment (DME) as well as the associated supplies within the ranges of their insurance plans.

• Use company regulated executable to notate and track patient information.
• Assess patient needs and connect them with appropriate resources to ensure optimal health outcomes.
• Maintain accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
• Work well in a team setting, providing support and guidance.
• Apply effective time management techniques to meet tight deadlines.
• Skilled at working independently and collaboratively in a team environment.

Enforce company policy and prioritize customer satisfaction, while performing standard employee tasks from Des Moines to Ankeny with speed and precision.

• Passionate about learning and committed to continual improvement.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Controlled paperwork such as payroll and reports to superiors.
• Enhanced customer satisfaction by monitoring service quality and implementing necessary improvements.
• Interacted well with customers to build connections and nurture relationships.
• Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
• Conducted inventory, ordered new supplies, produce, and organized store while limiting waste but maintaining quality