Emma Cook
Birmingham
Summary
Dynamic professional with a dedicated work ethic and outstanding customer support skills, honed at Walk On's Sports Bistreaux. Expert in cash management and customer interaction, consistently enhancing guest experiences. Successfully trained new staff, boosting team performance by 20%. Proven ability to thrive in fast-paced environments while maintaining high service standards.
Overview
5
5
years of professional experience
Work History
Server
Walk On's Sports Bistreaux
07.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu recommendations to enhance guest experience.
- Efficiently processed orders using point-of-sale system for accuracy.
- Maintained cleanliness and organization of dining area throughout shifts.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
BARTENDER/SERVER
Twin Peaks
11.2020 - 07.2025
- Mixed and served beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted in training new bartenders on drink preparation and customer service standards.
- Managed inventory levels, including ordering supplies and verifying deliveries for accuracy.
SERVER
Hooters Inc.
06.2021 - 12.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order fulfillment and guest satisfaction.
- Collaborated with kitchen staff to optimize meal preparation and presentation standards.
- Trained new servers on restaurant protocols, enhancing team performance and service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
VESTAVIA
VESTAVIA, AL05-2021
Skills
- Dedicated work ethic
- Outstanding customer support
- Cash management
- Customer interaction
Timeline
Server
Walk On's Sports Bistreaux
07.2025 - Current
SERVER
Hooters Inc.
06.2021 - 12.2023
BARTENDER/SERVER
Twin Peaks
11.2020 - 07.2025
High School Diploma -
VESTAVIA